Service Planner

Area / Service Planning Technician

PTS Advance is seeking area / service planning technicians to support local florida utility clients in the plant city area. These individuals will play a key role in planning and coordinating new or upgraded electrical service for residential customers. This is a highly customer-facing, field-based role ideal for candidates with utility, co-op, or design engineering experience who are comfortable working directly with homeowners, electricians, and internal utility teams.

Key Responsibilities

• Perform area and service planning for residential electrical service requests
• Meet directly with homeowners and electricians to assess service needs and site conditions
• Develop and coordinate plans for new service installations, upgrades, or modifications
• Manage a weekly workload of service requests (typically 810 locations)
• Utilize field time and mobile resources (take-home truck) to complete site visits and planning activities
• Collaborate with utility teams to ensure accurate and timely execution
• Provide excellent customer service and clear communication throughout the planning process
• Ensure all work aligns with utility standards, safety requirements, and local regulations

Qualifications

• Experience in utility service planning, area planning, or design engineering preferred
• Background with utilities is highly desirable
• Strong customer-facing experience and communication skills
• Ability to work independently in a field-based environment
• Comfortable managing a schedule and traveling locally to multiple sites daily
• Valid driver's license (company vehicle / take-home truck provided)

Preferred Experience

• Knowledge of residential electrical service design and installation
• Familiarity with utility standards and service requirements
• Experience working directly with electricians, builders, or homeowners

Work Environment

• Based out of office in plant city, fl
• Field-based role with daily site visits (typically 12 hours in the field per day)
• Take-home truck provided
• Weekly schedule driven by assigned service requests