Director: General Manager - Urban Resorts

Job Description

Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The General Manager at Wilmot Mountain has complete oversight, management and leadership of all aspects of resort operations including but not limited to mountain operations, summer operations, food and beverage, ski and snowboard school, tubing, competition services, base operations, special events, guest services, community relations, resort safety and other areas as applicable. Matrix oversight for product sales & services, finance, marketing, communications, human resources, governmental affairs, and resort safety.

The right candidate will:

• demonstrate strong learning agility. Enjoys and excels in environments where they must tackle and solve new and increasingly complex strategic business challenges and issues—incorporating the newest ideas, technologies, and approaches to business.
• be a brave, ambitious, and passionate leader who is comfortable in their own skin while also demonstrating a high level of emotional intelligence and self-awareness.

Job Specifications:

• Starting Wage: $88,000 - $124,000 + Annual Bonus + Equity
• Employment Type: Year Round
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities:

• Responsible for business performance of the Resort including expense management and revenue generation.
• Successfully recruit, hire, coach, motivate and develop an industry leading management team. Ensure the management team is aligned with Vail Resorts goals, values, and stakeholders.
• Create a positive work culture that has an unwavering commitment to providing the best experience possible for each and every guest focusing on continuous improvement where every employee is proud to work for the Resort.
• Ensure that the guest and employee experience is nothing short of an Experience of a Lifetime. Meet or exceed all metrics and goals.
• Responsible for safety and security of employees and guests creating a positive employee experience and culture.
• Lead a sphere of influence that includes direct management of resort functions and indirect partnership of corporate functions including Sales & Marketing, Information Technology, Finance, HR, Development, and others.
• Builds and sustains strong, positive relationships with key community stakeholders. This includes city, county & state agencies, media - leading these groups toward alignment with key resort and company goals and initiatives.
• Maintains and increases subject matter expertise of ski and snowboard industry, stays abreast of industry trends and news, increases industry relationships and uses expertise to influence positive change throughout Vail Resorts.
• Ensure all company records are updated and that the necessary permits are in place for continued operation and Ski Area is fully compliant with local, state and federal rules and laws.
• Ensure compliance with all internal policies.
• Become an established leader in the region and community through the development and execution of progressive and smart strategic, master and capital plans.
• Prioritize and adapt in constantly changing business and environmental setting.
• Insist on healthy and continual communication throughout Ski Area. Participate in formal meetings and best practices groups and stay in regular communication with colleagues throughout Vail Resorts.
• Oversight review of all workers compensation and property loss reports in all resort operation departments in order to make adjustments and improve performance.
• Become an established leader in the region and community through the development and execution of progressive and smart strategic, master and capital plans.
• Other duties as assigned.

Job Requirements:

• Bachelor’s Degree.
• 10+ years in Ski Resorts and/or Mountain Operations.
• 5-7 years in senior management role and managing multiple departments.
• Microsoft Windows, Microsoft Office.
• Written Communication and Public Speaking.
• Demonstrated strong financial management. Advanced skiing ability required.
• Highly preferred: Company courses in leadership, performance and goal setting. Knowledge of all compliance areas of oversight through regulatory agencies.

The expected pay range is $88,000 - $124,000 + Annual Bonus + Equity. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  517316
Reference Date: 09/06/2026 
Job Code Function: Leadership - Mtn Ops