Bicycle Center - Service Technician

Job Description

Job Description

Job Summary:

A critical member of the Bicycle Center team, the service technician balances a passion for people, a broad technical expertise, and excellence in retail practices.

*** EXPERIENCE REQUIRED *** 

A service technician is the front line and point person for our brand to the rider and encourages successful, profitable retail by taking their technical expertise to the next level as a driver of outstanding brand experiences, in store. A service technician works directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better. Service technicians work collaboratively and hands-on with staff and local riders as a host, mentor, brand evangelist, and technical service ace. The service technician delivers exceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals.

Essential Duties/Responsibilities:

• Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service.
• Speak authoritatively on technical matters as they relate and pertain to our bicycles; be the expert.
• Assists customers in an enthusiastic and courteous manner; provides “wow” customer service.
• Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs.
• Advises and assists customers with their product/service selection without bias.
• Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced.
• Assists with bike sales with technical consulting, and any other bike floor duties as needed.
• Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction.
• General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business.
• Proficiency in Lightspeed point of sale systems and store operational websites.
• Regular, dependable attendance and punctuality.

Requirements:

• Must be able to work as business dictates which includes weekends and some holidays.
• Required to stand for extensive time periods, walking, kneeling, reaching, and climbing ladders.
• The employee should be able to lift at least 25 pounds or more and use proper lifting skills.
• Minimum 2 years’ experience working as a technician/mechanic in a bicycle shop.
• Interest in working in a team environment committed to providing excellent sales and service experience while increasing sales through service.
• Strong attention to detail.
• Ability to maintain open and positive relations with employees and customers.
• Interest in developing own skills and knowledge.

Benefits:

• Medical coverage with employer contribution for employee.
• Dental and vision plans.
• 401K and AFLAC plans available.
• Paid vacation after 1 year of employment.
• Paid sick days.
• Paid holidays.
• Ongoing training and development.
• Employee discount program.

We are an equal opportunity employer and a drug-free workplace.