Program Director

Program Director

Classification: Full-Time

FLSA Status: Exempt

Salary Range: $70,304.00 annually

Location: San Bernardino, California

Reports to: Associate Executive Director

Position Summary: The YMCA of the East Valley is committed to strengthening community through youth development, healthy living, and social responsibility.

Under the direction of the Associate Executive Director, the Program Director is responsible for supporting YMCA operations through effective delivery of programs, services, and member engagement. This position contributes to the achievement of Association goals by promoting the YMCA mission, values, and strategic priorities while providing high-quality service to members, participants, staff, and the community.

Our Culture: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing, we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Essential Functions

The essential functions listed below are representative of the duties and responsibilities performed by this position and are not intended to be an exhaustive list.

• Lead all aspects of the program experience, ensuring a welcoming, inclusive, and service-driven environment for all members.
• Conduct ongoing assessments of program outcomes, satisfaction, and participation trends.
• Support fundraising efforts including the annual campaign, donor relations, and special events to support branch's programs and services.
• All other duties as assigned by management.

Core Responsibilities

• Perform duties in alignment with YMCA mission, policies, procedures, and operational standards.
• Deliver high-quality customer/member service to participants, families, staff, volunteers, and community partners.
• Support departmental and Association goals through effective communication, teamwork, and accountability.
• Maintain accurate records, reports, and documentation as required.
• Participate in staff meetings, trainings, and required professional development activities.
• Maintain confidentiality of sensitive information.
• Support risk management and safety procedures.
• Demonstrate flexibility and willingness to support operational needs.
• Perform all other duties as assigned.

YMCA Leadership Competencies

Mission Advancement

Models and teaches the Y's values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.

Collaboration

Builds positive relationships with staff, members, volunteers, and community stakeholders. Works effectively with individuals of diverse backgrounds and perspectives.

Operational Effectiveness

Maintains quality work standards, accountability, sound judgment, and effective time management. Supports continuous improvement and operational excellence.

Personal Growth

Demonstrates self-awareness, adaptability, professionalism, and commitment to ongoing learning and development.

Qualifications

Minimum Qualifications

• Bachelor's degree.
• Minimum of 3 years of YMCA experience or in a customer service field.
• Proven experience in managing people, programs, and budgets.
• Excellent human relation skills and an ability to maintain positive communication with staff and members
• Commitment to the mission and values of the YMCA
• Proven ability to build genuine relationships
• Results-driven mindset with the ability to analyze data and adjust strategies
• Flexibility to work evenings and weekends as needed

Knowledge, Skills & Abilities

• Strong verbal and written communication skills.
• Ability to prioritize tasks and manage multiple responsibilities.
• Ability to work independently and collaboratively in a team environment.
• Strong organizational and problem-solving skills.
• Ability to maintain professionalism and confidentiality.
• Proficiency in applicable technology, software, and systems.
• Commitment to inclusion, diversity, equity, and the YMCA mission.

Work Environment & Physical Requirements

The physical demands described here are representative of those required to successfully perform the essential functions of this position.

Depending on assignment, duties may include:

• Sitting, standing, walking, bending, reaching, and lifting.
• Operating office equipment and technology.
• Ability to lift up to 10 pounds.
• Ability to work in indoor and/or outdoor environments.
• Ability to travel between branch locations, if applicable.
• Vision requirements include close vision, distance vision, and the ability to adjust focus.
• The work environment noise level is typically moderate.
• Ability to work flexible hours, including evenings and weekends

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Driving Requirements (If Applicable)

Employees assigned to drive company vehicles with driving responsibilities must:

• Possess and maintain a valid California Driver's License.
• Maintain acceptable driving record in accordance with YMCA policy.

Background Screening & Pre-Employment Requirements

All offers of employment are contingent upon successful completion of YMCA pre-employment requirements, which may include:

• Criminal background check/fingerprinting
• Reference verification
• CPR/First Aid certifications (if applicable)

Work Schedule: Work schedules may vary based on operational needs and may include mornings, evenings, weekends, holidays, and special events.

Disclaimer: This job description is not intended to be an employment contract and may be modified by the YMCA of the East Valley at any time, with or without notice, to meet organizational needs.

Employee Acknowledgment: If hired, I certify that I am able to perform the essential functions of the job listed above, either with or without reasonable accommodation. I acknowledge that I have reviewed and understand the essential functions and requirements of this position. I understand that I may be required to perform additional duties as assigned.