Escrow Assistant

Job Description The Escrow Analysis Specialist maintains the quality and accuracy of loan servicing data, driving the customer (borrower, client, payee and internal customer) experience with loans under service with RoundPoint Mortgage Servicing Corporation, and minimizing the risk of damage, default, foreclosure, and repossession by ensuring timely and accurate payments for items under escrow and monitoring for non-escrow accounts. Individuals must be able to work with minimum supervision. Responsibilities Maintain consistent attendance record to ensure fulfillment of essential functions. Perform all duties in accordance with RoundPoint Mortgage Servicing policies and procedures, investor requirements, and all state and federal regulations. Display professional customer service skills, creating an acceptable level of customer satisfaction. Provide customer service to payees, investors and borrowers concerning tax status. Identify and resolve tax and escrow exceptions. Explain payment and escrow changes to borrowers. Process disbursements on or before the renewal/due/penalty date. Research and resolve tax issues. Maintain payee headers. Open and distribute mail daily. Work with vendors to monitor escrow and non-escrow loans. Prepare exception reports and resolve exception items. Ensure accuracy and timeliness of tax payments. Identify trends affecting efficiency, quality, and accuracy of escrow administration processes and recommend action plans to improve future performance. Communicate with vendors regarding exceptions to identify and resolve issues and trends. Identify potential issues or concerns and participate in a solution, including recommending and developing new policies and procedures. Assist in the completion of special projects and seasonal projects, such as year-end reporting or acquisitions. Perform other duties as requested by Escrow Supervisor. Incumbent will be responsible for meeting RoundPoint’s commitment to compliance Qualifications 1-3 or more years of mortgage servicing experience preferred, one or more of which must be in escrow administration and/or data reporting. Thorough knowledge of mortgage servicing documents and processes, particularly those related to escrow administration. Thorough knowledge of federal, state regulations and investor requirements related to escrow administration. Accounting and math skills. Ability to create and analyze portfolio data reports for management. Strong oral and written communication skills. Mortgage servicing application knowledge, preferably with Fidelity LPS. Knowledge of tax payments escrow disbursements. Professionalism and ability to interface with upper management. Problem-solving skills, identify issues and concerns and participate in solutions. Ability to multitask Relentless pursuit of “world class service”, both internally and externally. Able to maintain confidentiality. Strong organizational skills; detail- and accuracy-oriented. Able to work in a team environment. Able to work in a high-pressure environment. Able to adapt to change. Able to work under strict deadlines and to meet/exceed deadlines. Able to understand and prioritize tasks according to urgency. Ad hoc reporting and trend analysis skills. Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role. Ability to communicate effectively through speech and hearing, both in-person and over the phone. The employee is required to sit for extended periods of time and is occasionally required to stand and walk. Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents. Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally. Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis. The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present. #J-18808-Ljbffr