Director of Operations

Director Of Operations

We are seeking a Director of Operations to lead and integrate multiple operations teams and departments at a client site in South Windsor, CT. This role is responsible for translating operations strategy into short- and long-term execution plans, establishing a culture of continuous improvement, and ensuring productivity, quality, safety, and on-time delivery objectives are met. The Director of Operations will oversee multiple managers and departments, drive LEAN initiatives, manage budgets and forecasting, and partner cross-functionally to deliver value to both the organization and its clients. This role upholds a people-first culture rooted in the Service-Profit Chain and aligns with company values of being Client-Centric, Respectful, Engaged, Accountable, Trustworthy, and Entrepreneurial (CREATE). This is a 100% onsite role.

What We Are Looking For:

• Strategic operations leader with strong execution capabilities
• People-focused leader who builds high-performing teams
• Strong business partner who collaborates across departments
• Data-driven decision maker with continuous improvement mindset
• Clear communicator who can lead change and inspire teams

Key Responsibilities:

• Operations Leadership & Execution
• Oversee day-to-day operations across multiple production departments
• Ensure customer requirements, quality, safety, and on-time delivery goals are met or exceeded
• Translate operations strategy into short- and long-term plans
• Establish a vision, systems, and culture that drive continuous improvement
• People Leadership & Development
• Lead, coach, and develop managers and teams
• Attract, develop, and retain top talent
• Coordinate training, mentoring, and development programs
• Promote ethical leadership and accountability across teams
• Planning, Budgeting & Performance Management
• Prepare and manage budgets, forecasts, and unit cost results
• Monitor performance metrics and drive corrective actions
• Establish clear departmental and individual goals using a LEAN mindset
• Cross-Functional & Client Collaboration
• Build and maintain strong relationships with internal business units and customers
• Ensure product knowledge remains current and customer expectations are exceeded
• Collaborate across the organization to share best practices
• Process Improvement, Compliance & Vendor Management
• Drive continuous process improvement initiatives
• Establish processes and procedures for audits and inspections
• Ensure adherence to policies, regulations, and industry standards
• Oversee vendor management, supply chain coordination, and production planning

Required Qualifications:

• Bachelor's degree in Business, Engineering, or equivalent experience
• 68 years of related operations leadership experience
• Strong leadership, analytical, and decision-making skills
• Excellent communication and presentation abilities
• Ability to manage multiple priorities in a fast-paced environment