Medical Office Specialist

Medical Office SpecialistLifeSouth Community Blood Centers is looking for a professional, personable, and detail-oriented individual to join our team as a Medical Office Specialist in Gainesville, FL.This office-based position serves as an important point of contact for donors and internal teams regarding medical and donor-related questions. The ideal candidate is comfortable communicating by phone, has a strong understanding of medical terminology, and enjoys working in a structured office environment where accuracy, confidentiality, and excellent customer service are essential.Our BenefitsGenerous Paid Time Off (PTO) planMedical, dental, and vision insurances available to full-time employees the first of the month after 60 daysMedical premium discount based on rate of paySupplemental insurances including life, cancer, accident, and disabilityAccess to mental wellness resources and counseling through telehealthFree basic life insurance for full-time employeesHealth Savings Account (HSA) with employer match each pay periodEmployer funded retirement plan for vested employees & 403b offeredAccess to wages prior to pay dayWhat You'll DoCommunicate with donors by phone regarding eligibility questions, donation-related incidents, testing, notifications, and other medical mattersAddress and document donor eligibility questions accurately and professionallyCoordinate enrollment and donations for autologous, directed, and therapeutic patientsSchedule donor re-entry testing and assist with donor reinstatement processesPerform donor notification functions while maintaining sensitivity and confidentialityObtain and process requests for protected health information in accordance with HIPAA requirementsSupport administrative processes related to employee exposures and adverse transfusion eventsCoordinate calendars, meetings, call schedules, travel arrangements, correspondence, and other Medical Office administrative needsCollaborate with Nursing Services, Medical Directors, laboratories, Quality Assurance, LifeCord, and other departments to support Medical Office activitiesMaintain accurate documentation and appropriately handle confidential donor and medical informationAssist with special projects and other Medical Office functions as assignedParticipate in a shared weekend phone rotation from 9 a.m. to 5 p.m. to assist with urgent donor and blood component mattersWhat You'll NeedHigh school diploma or GEDExcellent phone presence with strong verbal and written communication skillsAbility to communicate professionally and compassionately with donors, employees, and other internal and external customersFamiliarity with medical terminology and the ability to understand and communicate medical informationStrong attention to detail and ability to accurately document sensitive informationAbility to maintain strict confidentiality of donor and medical informationComfort working primarily in an office and desk-based environmentAbility to work independently, stay organized, and manage multiple responsibilitiesAbility to understand and follow detailed written and verbal instructionsBasic computer skills, including proficiency with Microsoft OfficePreferred QualificationsAssociate degree or higherPrevious administrative or medical office experiencePrevious blood banking or other healthcare-related experienceWho We AreLifeSouth is a non-profit community blood bank serving more than 150 hospitals in Alabama, Florida, Georgia and Tennessee. We are committed to meeting the blood supply needs of hospitals and their patients by providing the highest quality blood components and services. With more than 45 donor centers, 55 bloodmobiles and 2,000 blood drives a month, our LifeSouth team is dedicated to making sure the blood is there when you or your family is in need.Our MissionTo provide a safe blood supply that meets or exceeds the needs in each community we serve, and to provide a variety of services in support of ongoing and emerging blood and transfusion related activities.This is a full-time position. Starting salary range is $15.00 - $16.50 per hour. Criminal background check and drug screen required upon conditional offer of hire. Equal Opportunity/Affirmative Action Employer/Drug-Free/Tobacco Free Workplace. LifeSouth Community Blood Centers