Client Accounting Training & Development Specialist

The Opportunity We are seeking a Client Accounting Training & Development Specialist to join our Firm. This individual will be responsible for designing and implementing learning and development programs that support the needs of the Client Accounting department including: Training in business applications, professional skills and client‑specific processes and procedures in both physical and virtual classroom settings. Testing new programs, developing new processes and creating, revising, delivering and tracking all training necessary to manage change and integrate new programs and processes into the daily work routine. Scheduling, tracking and providing training to a diverse group of users, including managers and supervisors within the department (e.g., Compliance, Billing & Collections, Strategy & Analysis), introductory training for new hires and training for other departments (e.g., Secretarial Services). Following established department curriculum and providing recommendations for updates to keep information aligned with current policies, procedures and billing trends. Creating, updating and maintaining training materials, including PowerPoint presentations, training manuals, handouts, practice exercises and system documentation. Evaluating and revising training and development programs as necessary to adapt to the changing needs of the department and our clients. Keeping training programs interactive and engaging for trainees. Conducting technical and professional skills training sessions tailored for specific users' roles, departments and level of experience. Working with managers/supervisors on transitioning new hires from training to mentoring. Testing software upgrades and implementations, documenting new/modified procedures, creating and providing training, assisting with developing test cases, identifying people to test, troubleshooting issues and conducting follow‑up. Technical Training Training identified Client Accounting personnel, domestic and international, on core department programs (e.g., Aderant Expert, Star Collect) and macro reporting tools. Actively participating in the testing, documentation and implementation of new and upgraded business applications. Documenting and providing training on client‑specific processes and procedures. Professional Skills Training Partnering with Client Accounting managers and supervisors to validate and develop professional skills training programs. Developing, delivering and maintaining various professional skills training programs, such as communication, writing and customer service. Demonstrating effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others. Managing firm resources responsibly. Complying with and understanding firm operation, policies and procedures. Performing other related duties as assigned. Qualifications Experience in legal billing. Strong command of new systems including Aderant Expert and Star Collect. Ability to plan, research, write and produce technical training materials for business applications, including presentations and exercises. Expert knowledge of Excel and the entire MS Office Suite (Outlook, Word and PowerPoint). Ability to troubleshoot issues, identify solutions and communicate steps needed for resolution. Demonstrates effective interpersonal, written and verbal communication skills. High level of integrity and professionalism, maintaining a high standard of professionalism in all interactions with partners, attorneys, professional staff, clients and others. Proficient in training methodologies and curriculum development. Current knowledge of industry best practices, trends and techniques. Excellent analytical, troubleshooting, organizational and planning skills. Ability to work well in a demanding and fast‑paced environment. Flexibility to travel and accommodate various time zones and work with a global workforce. Flexibility to adjust hours and work the hours necessary to meet operating and business needs. Education and Experience Bachelor's degree. Minimum of five years related work experience in a professional services environment. Benefits The overall well‑being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life. Competitive salaries and year‑end discretionary bonuses. Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits. Generous paid time off. Paid leave options, including parental leave. In‑classroom, remote and on‑demand learning and professional development opportunities. Robust well‑being classes and programs. Opportunities to give back and make an impact in local communities. Salary Details $115,000 - $125,000 EEO Statement Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, protected military or veteran status or status as a victim of domestic or dating violence, sexual assault or offense, or stalking. Accommodations Applicants who require an accommodation during the application process should contact Alex Taylor at View phone number on click.appcast.io. Applicant Rights Under Federal Employment Law Applicants have rights under federal employment law. Transparency in Coverage Rule In accordance with the Transparency in Coverage Rule, machine-readable files made available by UnitedHealthcare are available for review. #J-18808-Ljbffr Skadden Arps