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ITSM Platform Lead — ServiceNow + AI/Observability

Bain & Company

Bain & Company is seeking a Senior Manager, IT Product Manager in Chicago, IL to define and drive the strategic vision for Bain’s ServiceNow ITSM platform. This role requires deep expertise in ITSM capabilities, stakeholder engagement, and operational leadership. The ideal candidate will manage the integration of AIOps and automation, ensuring operational excellence and measurable impact. The position offers a hybrid model with attractive compensation and benefits. #J-18808-Ljbffr Bain & Company

Vacancy posted 1 day ago
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