ITSM Platform Lead — ServiceNow + AI/Observability
Bain & Company
Bain & Company is seeking a Senior Manager, IT Product Manager in Chicago, IL to define and drive the strategic vision for Bain’s ServiceNow ITSM platform. This role requires deep expertise in ITSM capabilities, stakeholder engagement, and operational leadership. The ideal candidate will manage the integration of AIOps and automation, ensuring operational excellence and measurable impact. The position offers a hybrid model with attractive compensation and benefits. #J-18808-Ljbffr Bain & Company
- ...Technical Development/Knowledge & ServiceNow Platform Ownership • Design, configure, and develop ServiceNow ITSM solutions across Incident, Problem, Change, Request... ...frameworks Team Leadership • Lead and coordinate a delivery team of 3-6 ServiceNow...PlatformServicenow
- ...ServiceNow Lead / Architect - ITSM, SPM, CMDB 11/06/2025 Contract Active Job Description: Job Summary We are... .... Provide architectural guidance for AI-enhanced workflows and maintain ethical... ...ODBC. Familiarity with AI tools and platforms to enhance productivity and streamline...PlatformServicenowContract work
$92.6k - $144.1k
...Lead Product Manager ITSM/ITOM Essential Responsibilities Provide expert leadership across ITSM... ...scalable processes, standards, and platform capabilities. Establish and monitor... ...Management, with hands-on expertise in ServiceNow and disciplines such as CMDB, CSDM,...PlatformServicenowFull timeTemporary workPart timeWork from home3 days per week$140.6k - $183.11k
...will be responsible for leading the architectural design... ...maintain CI/CD pipelines and observability tools (Harness,... ...Artificial Intelligence (AI) Software as a Service (SaaS) platforms, agentic workflows, AI integrated... ...platforms such as ServiceNow and Jira. Ensures solutions...PlatformServicenow$139.9k - $244.8k
...work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,1... ...®. Our intelligent cloud‑based platform seamlessly connects people, systems... ..., DevOps practices, ITSM frameworks (ITIL), and the IT buyer...PlatformServicenowWork at officeLocal areaRemote workFlexible hours- ...EY is seeking a ServiceNow Senior Consultant for ITSM projects based in Chicago. This role involves leading transformation teams, interacting with clients to improve ITSM processes, and leveraging AI solutions. Candidates should possess a bachelor's degree, relevant ServiceNow...Servicenow
$77.4k - $135.4k
...across Vizient's core platforms and key business application... ..., monitoring and observability instrumentation, or... ...observability tools, ServiceNow, Azure DevOps, Python,... ...~ Familiarity with ITSM/ITIL processes, Incident... ...Experience leveraging AI-assisted tools and technologies...PlatformServicenow$125k - $207k
...ServiceNow Team Lead 84.51° is seeking a ServiceNow Team Lead to guide the strategic and technical direction of our ServiceNow platform. This role serves as both technical architect and hands-on lead... ...technical solutions across ITSM, ITOM, HRSD, and other ServiceNow...PlatformServicenow$172k - $206.5k
...strategic vision for Bain’s ServiceNow ITSM platform and its interconnected... ...advancing its cloud-first and AI-enabled technology operations... ...Drive adoption of AIOps, observability, and automation capabilities... ...into ServiceNow workflows Lead the development and enhancement...PlatformServicenowFull timeWork at officeLocal area1 day per week- Beyond Finance is seeking a ServiceNow Administrator to manage and enhance our ServiceNow platform. The role involves daily administration and configuration of ITSM modules, working closely with IT leadership on custom solutions, and championing the platform's adoption...PlatformServicenow
- ...A technology solutions provider is seeking an experienced ServiceNow Lead/Architect in Chicago to design and optimize ServiceNow solutions across ITSM, SPM, and CMDB modules. This role involves technical planning, mentoring, and ensuring adherence to best practices. Candidates...Servicenow
$117.6k - $206k
...Summary In this role, you will lead the strategy, delivery, and... ...owning internal-facing platforms or services (not only customer... ...365, endpoint management, ITSM platforms such as ServiceNow or Ivanti) required... ...required Familiarity with AI tools such as Copilot and ChatGPT...PlatformServicenow$175k
...ServiceNow Practice Lead Founded in 2007, DTI (Diversified Technology, Inc.) is a growing IT Consulting... ...deep expertise in the ServiceNow platform, a strong consulting background, and the... ...and go-to-market strategies for ITSM, ITOM, HRSD, CSM, SecOps, and custom ServiceNow...PlatformServicenowLocal areaFlexible hours- ...threat intelligence, seeks a Lead Business Analyst / Quality Assurance... .... The position partners with platform and engineering teams for deep... ...to have: Familiarity with ServiceNow, GitHub, Jenkins, or Okta. Nice... ...have: Background in DevOps, ITSM, or enterprise SaaS environments...PlatformServicenowRemote work
- HUB International is seeking a ServiceNow Developer to join their Chicago team. In this role... ...and customizing the ServiceNow platform within an Agile environment. The ideal candidate... ...years of experience, particularly with ITSM, ITOM, and HAM modules, along with relevant...PlatformServicenow
- A consulting services company is seeking a ServiceNow Developer for its Chicago office. The ideal candidate... ...for maintaining and enhancing existing ServiceNow ITSM applications and developing new applications on the platform. Must have extensive experience with ITSM tools...PlatformServicenowFull timeWork at office
$128.1k - $237.9k
...Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can... ...evolving the enterprise ServiceNow platform to meet... ...way. You will lead multiple work streams... ...and modules (e.g., ITSM, ITOM, ITAM, CSM, HRSD... ...Exposure to AIOps, observability, or analytics...PlatformServicenowRemote workWork from homeWorldwideFlexible hours- ...ServiceNow ITSM Developer Location: Chicago or Dallas Hybrid onsite 3x a week (local only) Interview Mode: Virtual Type: Contract... ...This resource will provide services to the existing ServiceNow platform team to design, develop and deploy solutions. The...PlatformServicenowContract workWork experience placementLocal area
- ...the role of Delivery and Presales Lead to join our ServiceNow Practice. The Lead will work on solutions... ...presales. ~ Experience in ITSM, ITOM including AI Ops, CMDB, CSDM, Discovery, HAM,... ...following areas: ~ ServiceNow Platform, Workflows, Integrations ~...PlatformServicenow
$66 - $95 per hour
...Our client is seeking a Lead Security Architect to... ..., design and implement observability infrastructureDesign and... ...IT Service Management (ITSM) tools, including con..... ...Duties:Analysis of the AI-powered featuresIdentify... ....Duties:Perform platform systems management including...PlatformLocal areaRemote work- Ernst & Young Oman is looking for a ServiceNow Senior Consultant in Chicago, Illinois. This role involves leading transformation teams, ensuring successful project delivery... ...field and 2-4 years of relevant ServiceNow ITSM project experience, along with certifications....ServicenowFlexible hours
- Position: ServiceNow Senior Developer Type : Contract Location: Dallas TX and. Chicago IL(Only... ...: Associate Engineer, Applications & Platforms Job requirements Responsible for enhancing... ...reducing MTTR and meeting SLAs Modules: ITSM, CSM, Service Catalog, CMDB Scripting:...PlatformServicenowContract workLocal area
$180k - $245k
...experienced Director of IT to lead and evolve our technology infrastructure... .... Oversee monitoring and observability platforms (Datadog, Prometheus, Nagios), ITSM tooling (ServiceNow), capacity and performance... .... Our hiring process includes AI screening for keywords and...PlatformServicenowOngoing contractContract workLocal areaWorldwide$163k - $234k
...Our people-first approach to AI eliminates friction, making employees... ...using the Freshworks platform. Lead discovery workshops, shape customer... .... ~ Strong understanding of ITSM/ESM domains; familiarity with platforms such as ServiceNow, Halo, Jira, or similar. ~...PlatformServicenowFull timeWorldwideFlexible hours$120k - $145k
...finally made it possible for AI to impact clinical care... .... Tempus' proprietary platform connects an entire... .... This individual will lead a high-performing team... ...software provisioning) using ITSM tools and orchestration... ...ITSM platforms (e.g., ServiceNow, Jira Service...PlatformServicenow$180k - $225k
Jones Lang LaSalle Incorporated (JLL) is seeking a Program Management Principal - ESM to lead complex, enterprise-scale initiatives on the ServiceNow platform. The role involves managing the portfolio of ServiceNow ITAM, HAM, and CMDB programs, establishing integrated delivery...PlatformServicenowRemote work- ...worldwide. You'll work with leading companies across... ...their hybrid cloud and AI journeys. With support... ...Application Consultant for ServiceNow, you will play a key... ...role combines hands-on platform expertise with strategic... ...ServiceNow applications (e.g., ITSM, ITOM, HRSD, CSM),...PlatformServicenowWorldwide
$145k - $175k
AHEAD builds platforms for digital business. By weaving together advances... ...atAHEAD. As a ServiceNow Senior Technical Consultant,... ...work with a collaborative team leading, mentoring and ensuring development... ...least one ServiceNow suite (ITSM preferably) Strong skills integrating...PlatformServicenow- A global technology firm in Chicago is seeking an experienced ServiceNow Developer to lead the design and implementation of ServiceNow solutions. The ideal candidate should have over 5 years of experience with a strong understanding of ServiceNow architecture and development...PlatformServicenow
$140.8k - $226k
...the Job : Define and lead the global Digital Employee... ...Identify and implement AI-driven opportunities to enhance... ...and access management, and ITSM/ITIL processes ~ Proven ability... ...~ Familiarity with platforms like ServiceNow is a plus Littelfuse...PlatformServicenowWorldwideFlexible hours
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