Tenant Coordinator

This is a Direct Hire Opportunity with the Client - prior experience is required in the commercial or facilities industry

Tenant Coordinator to join a leading Company located in the Washington, DC 20004 surrounding area.

Salary: $60-65K

The Tenant Coordinator supports the day-to-day operations of a commercial office property or portfolio by serving as a primary point of contact for tenant requests, coordinating building services, and ensuring a high level of tenant satisfaction. This role works closely with property management, engineering, vendors, and building ownership to facilitate efficient operations, resolve tenant concerns, and maintain strong tenant relationships.

The ideal candidate is highly organized, service-oriented, detail-focused, and comfortable managing multiple priorities in a fast-paced commercial real estate environment.

Job Responsibilities:

• Tenant Relations: Serve as a primary point of contact for tenant inquiries, service requests, complaints, and general building-related questions.
• Service Request Management: Receive, document, track, and follow up on tenant requests to ensure timely resolution and effective communication.
• Building Operations: Coordinate with engineering, janitorial, security, maintenance, and other building personnel to address tenant needs and operational issues.
• Tenant Communications: Prepare and distribute tenant notices, building announcements, event communications, emergency notifications, and operational updates.
• Move Coordination: Assist with tenant move-ins, move-outs, suite access, loading dock reservations, elevator scheduling, and coordination with moving vendors.
• Lease Administration Support: Maintain tenant contact lists, occupancy records, certificates of insurance, key and access records, and other property documentation.
• Vendor Coordination: Schedule vendor services, coordinate access, monitor service completion, and maintain accurate records of vendor activity.
• Tenant Events: Assist with planning and coordinating tenant appreciation events, building activities, and customer service initiatives.
• Administrative Support: Support the property management team with correspondence, reporting, invoice processing, purchase orders, filing, and other administrative tasks as needed.
• Building Standards: Help ensure compliance with property procedures, access protocols, safety requirements, and building policies.
• Emergency Support: Assist with tenant communications and coordination during building emergencies, service disruptions, and other operational incidents.
• Tenant Satisfaction: Proactively identify opportunities to improve tenant experience, strengthen relationships, and support tenant retention.

Basic Hiring Criteria:

• 2+ years of experience in commercial real estate, property management, tenant services, facilities coordination, hospitality, or a related customer service role preferred.
• Experience working in a commercial office building or Class A property is a plus.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage competing priorities, meet deadlines, and follow through on requests.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Experience with property management systems, work order platforms, or tenant service portals is preferred.
• Professional demeanor and a customer-focused approach when interacting with tenants, vendors, ownership, and internal teams.