Automotive Service Advisor

Champion Auto Group

Job Description

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. You'll soon be working in our all new-state of the art Jeep dealership with a fully air conditioned service department and more!

Job Responsibilities

Greet service department customers promptly and courteously—attitude is everything!
Listen to customers and clearly translate repair needs to techs
Upsell additional services using low pressure, high integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

Health Insurance
Dental Insurance
Paid Vacation
Paid Holidays
Employee Discount Pricing on vehicles
Vision Insurance
Life Insurance
5 day work week (closed on Sunday)

About Us

Champion Auto Group is proud to serve North Alabama, South Tennessee and the East Mississippi area for more than 40 years.

We are a family owned business since 1983 so we put Family Values first in everything we do.

We appreciate our customers and aim to make them customers for life! We also value community and support local business, vendors, suppliers and charitable organizations. We are proud of our Top rating from the Better Business Bureau and realize our employees are key to our success and if you share the same values, we welcome you to apply!

Apply

Vacancy posted 14 days ago

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