Cloud Lead Infrastructure Engineer - Technical Solutions Engineering (Infrastructure Platforms)

Lead Infrastructure EngineerAssume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies. As a Lead Infrastructure Engineer at JPMorganChase within Infrastructure Platform Cloud Foundational Services, you apply deep knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise.Job responsibilitiesApplies technical expertise and problem-solving methodologies to projects of moderate scope and executes creative solutions for design, development, and technical troubleshooting for problems of moderate complexityUses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.Drives a workstream or project consisting of one or more infrastructure engineering technologies and works with other platforms to architect and implement changes required to resolve issues and modernize the organization and technology processesStrongly considers upstream and downstream data and systems or technical implications and advises on mitigation actionsApplies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.Provides deep technical support across multiple cloud platforms for thousands of technologists by troubleshooting and resolving complex, integration-level issues above the API layer.Builds and improves self-service capabilities (tools, telemetry, guides, FAQs, automation) that help clients and teams resolve issues independently.Partners with engineering and product teams to ensure remediation/permanent closure of issues and to identify trending issues to drive product improvement.Demonstrates a high aptitude for both learning and teaching as product teams are continually releasing new features and products.Provides (follow the sun) 24/7 on call support through a distributed team spanning multiple time zones.Required qualifications, capabilities, and skillsFormal training or certification on infrastructure engineering concepts and 5+ years applied experienceDeep knowledge of one or more areas of infrastructure engineering such as: hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience or performance assessmentsDemonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.Deep knowledge of one specific infrastructure technology and scripting languagesDeep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private cloudsDrives to continue to develop technical and cross-functional knowledge outside of the product.Familiarity with working in a large distributed system across a range of technologies including compute, databases, messaging, observability, and telemetry.Knowledge of incident, change, and problem management processes and the controls that govern them.Understanding of data-driven decision making.Preferred qualifications, capabilities, and skillsKubernetes, Azure, GCP, or Terraform certifications.AWS certification(s).JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/VeteransOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.