Patient Service Representative

Position Summary The Patient Service Representative provides reception and clerical services under the supervision of the practice manager for patients and visitors. Responsibilities include billing, collections, referrals, scheduling, patient communication, and general administrative duties. This role ensures all interactions, whether in person or via phone, are handled courteously, efficiently, and in compliance with HIPAA and office policies. The Patient Service Representative supports patient check-in and check-out processes, maintains accurate records in the EHR, verifies insurance and collects payments, manages office supplies, and contributes to a positive patient experience through professional, friendly, and responsive service. Primary Position Responsibilities 1. Rev Cycle, Insurance Eligibility and Payments Verify insurance coverage, collect patient payments, maintain accurate insurance information, and support clean billing and revenue cycle processes. 2. Registration and Checkout Greet patients, register and update patient information, obtain required documentation, and ensure accurate and complete check-in and check-out processes while maintaining confidentiality. 3. Scheduling Schedule and manage patient appointments, communicate appointment details and policies, and coordinate provider availability to support efficient clinic operations. 4. Electronic Health Record Accurately enter, update, and maintain patient demographic, insurance, and appointment information in the EHR in compliance with practice and regulatory standards. 5. General Office Duties Provide front desk administrative support, answer phones, maintain an organized work area, assist team members, and uphold customer service and office policies. Qualifications Minimum Education: Required: High School Diploma or Equivalent Preferred: Associates Degree Minimum Years of Experience (Amount, Type and Variation): Required: None Preferred: 1-3 years experience in a Medical Office License, Registry or Certification: Required: None Knowledge, Skills and/or Abilities: Required: Excellent communication skills, detail oriented, multi-tasking skills, telephone etiquette, conflict resolution. Preferred: Knowledge of general office equipment, knowledge of health insurance, EMR experience Physical Demands/Work Environment Work Environment Factors and Hazards: Indoor Work Environment - 2/3 and more Outdoor Work Environment - Not Applicable Use of personal or HHS vehicle - Not Applicable Working in Confined Spaces - Not Applicable Extensive Travel - Not Applicable Loud Noises - Not Applicable Body Fluids - Not Applicable Infectious Diseases - Not Applicable Pharmaceutical/Drugs - Not Applicable Radiation - Not Applicable Chemicals - Not Applicable Dust or Airborne Particles - Not Applicable Gas/Fumes - Not Applicable Machinery - Not Applicable Vibration - Not Applicable Electricity/High Voltage - Not Applicable Direct Patient Care Contact (Hands on, face to face patient contact) - Up to 1/3 Indirect Patient Care Contact (Enters patient room, no patient contact) - Not Applicable Physical Requirements (Activities Which Routinely Apply): Talk - 2/3 and more Hear/Listen - 2/3 and more Stand - 2/3 and more Sit - 2/3 and more Walk - 2/3 and more Bend - 2/3 and more Climb - Up to 1/3 Stoop/Kneel/Crawl/Squat/Crouch - Up to 1/3 Reach Above Shoulder Level - Up to 1/3 Smell - Not Applicable Taste - Not Applicable Lift - Up to 25 lbs Carry - Up to 25 lbs Manipulate Foot Controls or Pedals - Not Applicable Position Requires Use of Hands For: Typing/Keyboard/Mouse - 6-8 hours Writing - 6-8 hours Repetitive Movement - 1-3 Hours Fine Manipulation - 1-3 Hours Simple Grasping - 3-5 hours Firm Grasping - 3-5 hours Twisting/Turning - 6-8 hours Pushing/Pulling - 3-5 hours Feeling/Handle - 6-8 hours Driving - Zero Visual Abilities Close Vision (clear vision at 20 inches or less) - 2/3 and more Distance Vision (clear vision at 20 feet or more) - Up to 1/3 Color Vision (ability to identify and distinguish colors) - Up to 1/3 Peripheral Vision (ability of observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) - Up to 1/3 Depth Perception (three dimensional vision; ability to judge distances and spatial relationships) - Up to 1/3 Ability to Adjust Focus (ability to adjust eye to bring an object into sharp focus) - Up to 1/3 Hearing Abilities - Hear/Listen Ability to hear alarms on equipment - 1/3 to 2/2 Ability to hear client calls - 2/3 and more Ability to hear instructions from Physician/Co-Workers - 2/3 and more Hunterdon Health is committed to providing a competitive benefit package to our employees. Benefit offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings. The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant’s hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty). #J-18808-Ljbffr