Technical Support Engineer Hotline(A39723)

Job description：

- Responsible for providing after-sales technical support of products for all EcoFlow product series via Chat, Hotline and other online channels

- Maintain good relationships and work closely with EcoFlow key accounts and sales channels, collaborate with internal resources to ensure technical problems from delivery channels are appropriately solved;

- Record EcoFlow Product Solution decks and respective technical materials for product promotion and after-sales service related uses;

- Stay tuned for industry trends, collect and record EcoFlow product technical feedback and product iteration suggestions for EcoFlow;

- Complete customer service ticket entry and record the work details.

- Proactively manage other challenges at work.

What we need from you：

- 3+ years of previous working experience as technical service engineer ideally for solar panels, power storage, batteries electrical tools companies.

- Electrical engineering degree is preferred;

- Fluent English, fluency in additional European languages is a plus.

- Customer oriented and strong service mindset.

- Proficient in using tools such as MS Word, Excel, Visio etc;

- Self-driven, prudent, patient, able to work independently;

- Work well under pressure and is a self starter