Service Manager

MAIN PURPOSE To be responsible and accountable for the successful implementation, delivery and development of Bath & North East Somerset Wellness Service, ensuring robust, effective and efficient delivery of all service KPIs to achieve contractual and financial targets for the following services: Triage Service Stop Smoking Service Wellbeing Coach Service Emotional Wellbeing Service Outreach NHS & CVD Health Checks Physical Activity Service Training and Workforce Development Volunteer Brokerage Service Hypertension Service Use best practice and innovation to achieve high quality, excellent patient/client services working in line with the B&NES Joint Health and Wellbeing Strategy. Secure best value for money in delivery and continuous improvement in the provision of services to achieve Everyone Healths corporate and business objectives. SUMMARY OF RESPONSIBILITIES AND DUTIES Responsible and accountable for: Planning, management, monitoring and evaluation of the Wellness Service in line with the tendered B&NES Service submission and contract. To deliver the service within budget and to maximise resources available, adding value to the service wherever possible. Line manage three Community Engagement Insight Leads/Co-ordinators. Manage the leadership of a dynamic team: Stop Smoking Practitioners, Wellbeing Coaches, Emotional Wellbeing Coaches and Virtual Behaviour Change practitioners, providing strong leadership skills to support, motivate and inspire colleagues to take ownership of service delivery and empower patients/clients to adopt healthier lifestyles. Coordinate the recruitment and management of staff, ensuring training and development needs are assessed, appropriate training is provided, and professional registration is maintained through provision of CPD. Ensure service delivery is innovatively integrated across all services, county-wide, through application of evidence-based practice which is reflective of key national guidance and recommendations. Work with the Managing Director of Everyone Health, Clinical Governance Manager, Operational Leads and Management team to achieve continual service improvement and client/patient-centred services in accordance with participant feedback, NICE guidance, national and local recommendations, professional competences and EH policies and procedures, ensuring services are delivered in line with CQC and HSCICs regulations. Ensure services are developed and delivered consistently across localities in B&NES, providing targeted approaches to specific community groups/individuals, adopting a variety of community engagement methodologies to establish and maintain relationships with individuals who are experiencing the greatest inequalities in health. Ensure efficient and effective monitoring of contractual performance targets, including health outcomes and financial measures, providing data analysis and disseminating meaningful targets to all colleagues to ensure collective accountability for achievement of all indicators. Monitor data collection practices, conduct regular audits and disseminate outcomes to the wider team, ensuring collective accountability for achievement of all indicators. Rigorous monitoring and evaluation of service delivery and colleague performance, ensuring auditing processes are implemented accordingly to achieve continuous service improvement. Use Microsoft Planner to project manage all projects. Utilise Data Informatics Systems and other relevant systems, plus internal reporting procedures, to ensure data collection processes are robust and evidence service efficacy through excellent health outcome data, contributing to an internal qualitative and quantitative evidence base demonstrating best practice and value for money. Contribute to the preparation and production of all written materials, including budgets, activity plans and quarterly reports, for the purpose of documenting contractual activity to both internal and external stakeholders and to the Managing Director. Work face to face in B&NES to generate, establish and maintain strong and influential working relationships with key stakeholders, partners and commissioners, and represent Everyone Health locally, regionally and nationally as required. Coordinate and support the production and delivery of a Marketing and Communications Plan reflective of social marketing principles, incorporating community, partnership and stakeholder engagement; ensure dissemination of appropriate marketing materials across the county to enable achievement of key performance indicators through highly effective community engagement methodologies. Ensure a commitment to equal opportunities is reflected at all stages of project planning, implementation, delivery and evaluation, in line with agreed service standards. Take an active part in developing own knowledge and the skills of others by mentoring, through supervision and review. Work within the requirements of the 6 Cs: Care, Compassion, Competence, Communication, Courage and Commitment. Contribute to the growth of Everyone Health by working collaboratively and supportively with colleagues to develop the portfolio, with involvement in and management of relevant projects where necessary. Attend meetings such as the BNSSG alliance, updates with commissioners and any other required meetings, in person or online. Work closely with the Community Engagement Insight Leads to raise awareness of the service within the local community, including activities such as attending health promotion community days, delivering training to professionals, sending newsletters and marketing. PERSON SPECIFICATION1. Skills & abilities Strong planning and organisational skills, with the ability to set objectives, prioritise, provide sound judgement and decision-making, often within tight timescales. Experience of interpreting national and regional health priorities and aligning them to corporate agendas and service objectives. Demonstrates the ability to manage multiple contract workstreams concurrently, effectively balancing competing priorities to ensure high-quality delivery, compliance, and achievement of contractual outcomes. Excellent verbal and written communication skills to enable effective communication with clients, colleagues, external partners and members of the public, including the ability to produce and present clear written reports and guidance that interpret and explain complex issues effectively. Sound management and interpersonal skills with proven ability to work effectively with all levels of colleagues, including effective partnerships with other agencies and service providers. Proven problem-solving skills and ability to be flexible, exercise sound judgement and make decisions. Financial management skills and commercial acumen. Numeracy skills sufficient to analyse and interpret financial and health outcome data and information. Ability to think creatively, be innovative and realise opportunities for developing projects. Ability to confidently and competently use a variety of computer packages including Microsoft Word, Excel and PowerPoint. Ability to learn quickly when using national and internal databases. Ability to work as part of a multidisciplinary team, valuing the contribution of others. Proven influencing and persuading skills sufficient to persuade others to a different course of action in difficult circumstances, ultimately improving health and services for local communities. A desire to play an active part in the successful growth of the business. #J-18808-Ljbffr