Shipping Department Coordinator

Job Description

Job Description

Shipping Department CoordinatorHOWW ManufacturingWarehouse, Logistics & Purchasing | Full-Time | On-Site | Batavia, ILPay Rate: $25-27.00 per hour | Shift: 1st Shift, Monday–FridayEvery order we ship is the last thing a customer sees from us – and you'll help keep it complete and accurate. As our Shipping Department Coordinator, you'll run the shipping and receiving operation from the office: scheduling trucks, coordinating closely with carriers like UPS and FedEx, and keeping the whole operation organized and accountable.About the RoleThe Shipping Department Coordinator supervises all shipping and receiving operations at a Howw Manufacturing operating company. You'll schedule inbound and outbound trucks, select the most economical shipping methods that still hit the delivery date, manage carrier relationships – particularly with UPS and FedEx – resolve lost or damaged shipments, and keep shipping records current.This is primarily an office-based coordination role: the large majority of your time is spent planning, scheduling, and communicating rather than working the dock directly. You'll partner closely with Customer Service, production, and purchasing, and report to the General Manager or Plant Manager.What You'll DoSupervise all shipping and receiving operations.Schedule inbound and outbound trucks and coordinate pickup/delivery windows with carriers.Serve as the primary point of contact for UPS, FedEx, and other carrier partners – managing rates, service levels, and account issues.Ensure orders ship promptly and accurately, and keep shipping records and documentation clean.Choose the best shipment method for economy and speed, prepare freight quotes, and hold carriers accountable on pickups, service, and rates.Trace lost or delayed shipments, audit shipments, and initiate claims for loss or damage.Manage daily shipping operations – process paperwork for daily shipments (e.g., packing slips, bills of lading, box/skid labels, commercial invoices) and process payments.A Day, VisualizedYou start by scanning what's moving today and what could slip-then you set the pace with clear priorities. The morning is a rhythm of emails, calls, and quick check-ins as you align timing with carriers and internal teams. Midday, you're keeping details tight: confirming information, updating records, and making sure documentation is clean and ready when it's needed. When something changes-an ETA shifts, a shipment is questioned-you stay calm, dig in, and drive it to resolution. By day's end, you've kept the flow organized, the communication crisp, and the operation ready for tomorrow's volume.What You'll BringHigh school diploma or equivalent required; Associate's degree or coursework in logistics, supply chain, or business is a plus.Experience in shipping and receiving operations.Extensive knowledge of shipping procedures, carriers, and requirements – carrier account management experience (UPS/FedEx) strongly preferred.Proficiency with shipping, ERP, and inventory systems, along with basic computer skills (Microsoft Office and data entry).Strong organizational, communication, and planning skills, with sharp attention to detail and accuracy.Ability to multitask in a fast-paced environment, working independently and as part of a team.A knack for improving how work gets done and leading by example.Ability to pass a pre-employment physical examination and drug test.How We WorkWe're guided by our North Star – enabling people to be their best every day – and by core values we look for in every teammate:Do the right thing, even when the task is tough or the situation is unclear.Communicate clearly and respectfully – listen first, ask thoughtful questions, respond with patience.Stay adaptable and resourceful, finding practical solutions with creativity and care.Operate as one team committed to our customers.Hold to high standards in everything we do – no matter how big or small the task. Physical: Occasional lifting/carrying up to ~40 lbs and time spent in a dock environment (weather, noise, dust, material-handling equipment) as needed to support the team.Support That MattersMedical, dental, and vision coverage to help you take care of yourself and your family. A 401(k) to invest in what's next. Life insurance and a Health Savings Account for added peace of mind and flexibility. Plus Paid Time Off so you can truly recharge and come back ready to grow.Ready to help make sure every order lands right? Apply today and help us protect the customer's last impression – with complete, accurate shipments every time.Confluent Holdings is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.