Customer Service Manager | Growth Opportunity | Richmond, VA (On Site)

Automatic Leasing Service is a family owned company since 1956, built on a simple idea: take care of people and deliver prompt, dependable service. Headquartered in Richmond's vibrant Scott's Addition, we are growing and looking for the right leader to grow with us.This is a role for someone ready to take things to the next level . It is an opportunity to step into a visible leadership position, work closely with our executive team, and help shape the future of our customer experience.What you will doLead, coach, and develop a high performing customer service teamDrive consistency, accountability, and next day service readinessImprove processes and systems to better support both customers and team membersPartner across operations, IT, and leadership to solve problems and support growthWho you areYou have 5 to 10 years of leadership experience and are ready for your next stepYou are a coach and a builder, not just a managerYou are process minded but people focusedYou are looking for a long term opportunity, not your next stopWhy join usWe offer a one of a kind profit sharing plan (add other benefits)You will have direct exposure to and collaboration with executive leadershipYou will have the opportunity to make a real impact on a growing businessYou will be part of a values driven culture built around One Team One MissionIf you are ready to lead, build, and grow with a company that has been doing it right for nearly 70 years, we would love to connect.Preferred ExperienceExperience in route-based industries (laundry equipment, unattended vending, HVAC, etc)Experience implementing call center Quality assuranceFamiliarity with simplicity VoIP and Salesforce.Experience implementing KPI's in a call center environment This position is fully on-site at our Richmond, VA office. Monday - Friday, normal daytime business hours are typically 8am - 5pm.