Customer Service Representative

We pride ourselves on our close-knit family atmosphere & culture Birthday & Company Anniversary celebrations Shout Out Board Benefit eligible following 30 days, including full benefits package 2 Medical & Dental plan options 401(k) Company Match Voluntary benefits such as Short & Long-Term Disability, Supplemental Life Insurance, etc. Legal Services 2 weeks PTO & 10 Paid holidays to support your work/life balance Continuing Education/Tuition Reimbursement up to $2,000 per year Company paid PPE, including Safety Shoes every 6 months Ability to listen to music in operations while working Internal Promotion QuickCable believes in you. That’s why we’re passionate about our people. We have an internal promotion rate of 40% . Plan your future career path with us. Here are some example career paths our current associates have chosen. Operator -> Lead -> Supervisor Machine Operator -> Technical Assembler Diversity We celebrate a diverse population at QuickCable. Job Title Customer Service Representative 8:00 am-4:30 pm Job Description Currently, Quick Cable is undergoing a transformation in which the company seeks to significantly improve service and productivity through operational excellence and implementing proven improvement in Customer Care and Retention methodologies. The Customer Service Representative role is critical to provide great customer service expertise and quick response time. Responsibilities Manage customer orders timely and accurately. Respond to all customer inquiries with a sense of urgency and first contact resolution. Administer customer order changes, expedites, tracking and cancellations. Process all incoming emails, calls and faxes promptly and accurately. Provide product and order information accurately and knowledgeably. Inform customers of unit prices, shipping date, anticipated delays, etc. Contact customers concerning any changes or delays in shipment of orders. Requirements 3+ years of experience working within a manufacturing customer service atmosphere and order entry background. Experience with working with ERP and or other inventory databases. Proficient in PC/Microsoft Office skills. Excellent verbal and written communications. Organized and able to manage multiple priorities effectively. Self-motivated and goal oriented. Ability to forge solid relationships with teammates, managers, customers and operate effectively across a wide range of capabilities and personalities. High school diploma required. Associates degree in Sales, Marketing, Customer Service, or related area is strongly preferred. Schedule Shift: 8:00 am to 4:30 pm, hybrid remote schedule, willing to work overtime when needed. Location Franksville, WI Job ID 789624 # of Openings 1 #J-18808-Ljbffr QuickCable