CUI-TECHNICIAN OPS SUPERVISOR

Job Description Job Description Cable Technician Operations Supervisor Lead. Develop. Deliver Excellence. We’re looking for a hands-on, high-impact leader to step into the role of Cable Technician Operations Supervisor —someone who thrives in the field, leads from the front, and knows how to turn a good team into a great one. If you’re passionate about developing technicians, driving performance, and delivering top-tier customer experiences , this is your opportunity to make a real impact. What You’ll Do As a key leader in our operations, you’ll own both team performance and service delivery : Lead & Develop Talent – Coach, mentor, and elevate a team of cable technicians through hands-on training, performance management, and career development Drive Daily Operations – Plan routes, schedules, and workloads to maximize efficiency and minimize downtime Be the Problem-Solver – Step in on complex installs and service issues, guiding your team to fast, effective resolutions Own Quality Control – Conduct field audits, inspect completed work, and ensure every job meets our high standards Champion Safety – Enforce safety protocols and ensure compliance with all regulations and company policies Deliver Results – Monitor KPIs like completion rates, first-time fix, and customer satisfaction—and take action to improve them Bridge the Gap – Act as the connection between customers and technicians, ensuring clear communication and exceptional service Manage Resources – Oversee tools, inventory, and materials to keep your team equipped and ready Improve the Business – Identify inefficiencies and implement smarter, faster ways to get the job done What You Bring Proven leadership experience in telecommunications, cable, or a related field Strong technical expertise in installation, troubleshooting, and repair A player-coach mentality —you lead by example and aren’t afraid to get your hands dirty Ability to manage multiple priorities in a fast-paced environment Strong communication skills with both field teams and customers A data-driven mindset with experience using metrics to improve performance Solid understanding of safety standards and compliance requirements Preferred Experience 3–5 years in cable, fiber, or telecom operations 2+ years leading or supervising field technicians Technical certifications or telecom-related education (a plus, not required) What You’ll Get We take care of our leaders so they can take care of their teams: Competitive Pay – Your leadership and results matter here Full Benefits Package – Medical, dental, vision coverage 401(k) with Company Match – Invest in your future Company Vehicle + Gas Card – Take the hassle out of travel Company Phone – Stay connected and supported Uniforms Provided – One less thing to worry about Why This Role? This isn’t just a supervisor job—it’s a chance to: Build and shape a high-performing team Influence operations and drive real improvements Grow your career in a fast-moving, essential industry If you’re ready to lead from the front, make an impact, and grow with a company that values performance and people , we want to hear from you.