Patient Care Assistant FGP Manhattan Brain Spine Tumor Center

Position Summary We have an exciting opportunity to join our team as a Patient Care Assistant (FGP) – Manhattan, Brain Spine Tumor Center. In this role, you will assist with administrative and patient care responsibilities to support efficient practice workflows. Job Responsibilities Greets patients and completes check-in and check-out processes as needed. Answers phones and schedules appointments. Addresses questions or routes calls/messages to appropriate contact. Supports efficient patient workflows by escorting patients to exam rooms and preparing rooms for provider visits. Validates patient medical record per FGP guidelines when accessing and/or updating information. Takes vital signs and records them in the Electronic Medical Record. Assists with the collection of lab specimens. Supports FGP access and quality initiatives. Performs other duties as needed. Clinical Responsibilities Completes necessary intake, including obtaining patient vital signs and other tests within the defined scope of practice. Follows guidelines for validating patient medical record, including patient name and date of birth. Assists with maintaining patient flow to and from exam/treatment rooms. Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient. Communicates the functionality and purpose of MyChart to patients during intake. Ensures translation services or equipment is in place prior to the visit. Prepares the appropriate patient encounter ensuring all relevant information for the visit is up-to-date (bloodwork, radiology images, medications, past medical history). Reviews and imports any “Prepare for your Visit”, “Outside Information” and patient history prior to provider encounter. Works with clinical team to ensure log books related to equipment, specimen collection and other clinical safety measures are followed per FGP standards. Maintains patient privacy as it relates to HIPAA standards. Assists with in-basket message management and patient medical advice requests per best practices. Utilizes EPIC functionality to review and update patient records. Assists providers with procedures and/or set-up according to specialty. Stocks exam/treatment rooms and supply closets with medical supplies, linen and equipment as needed. Cleans and sterilizes designated equipment after use, according to FGP, IPC, and manufacturer’s standards. Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment. Reviews appropriate downtime procedures as it relates to patient visit. Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPAA compliance, etc. Administrative Responsibilities Greets patients and performs intake functions including registration, form collection, updating information, and co-payment collection. Monitors Department Appointment Report (DAR) for checkmate “kick-outs”, appointment notes, insurance flags, and patients who need further assistance. Gathers all patient demographic and insurance information, verifies eligibility electronically, and collects referrals as applicable. Collects patient and financial documents and policies, including signing where appropriate. Enrolls patients above age 5 to Patient Secure by obtaining palm scan and photo. Promotes utilization of Checkmate kiosks and assists patients in using them. Scans necessary documents into Epic following best practices and correct document types. Monitors waiting areas to identify and communicate wait times. Performs check‑out functions, provides after‑visit summaries, schedules follow‑ups, and collects payments. Answers phone calls professionally and patient‑friendly. Schedules routine appointments and follow‑ups. Verifies patient demographics on subsequent visits and obtains missing signatures. Responds to patient questions, meets satisfaction, and refers to senior staff or billing as needed. Handles calls, takes messages, and directs callers appropriately. Releases medical records in accordance with HIPAA and FGP ROI guidelines and documents disclosures in EPIC within 10 days. Refers pre‑authorization/certification inquiries to the appropriate person or area. Monitors and completes front‑end work queues and administrative in‑basket messages promptly. Stays current on best practices, policies, and protocols, including workflow updates and training. Maintains cleanliness of personal and patient spaces, restocking supplies as needed. Demonstrates knowledge of the organization’s service standards and incorporates them into performance. Provides forms and letters for patient and provider needs. Maintains professional relationships with physicians, nurses, office, and clinical staff. Prioritizes assignments to complete work timely amid workload changes or deadlines. Uses appropriate vocabulary and grammar in all communications with staff at various levels. Performs other related duties as requested by providers and supervisors. Patient Experience and Access Acts as the NYU Langone Health Faculty Group Practice Brand Ambassador, upholding mission, vision, values, and promoting excellence in patient experience at every encounter. Drives consistency in patient and colleague encounters by embodying the core principles of the FGP Service Strategy CARES (Connect, Align, Respond, Ensure, Sign‑Off). Greets patients warmly, states name and role, and clearly communicates each step of care. Collaborates with colleagues and site management to ensure a positive experience and timely resolution of all patient interactions and inquiries. Anticipates patient needs and participates in service recovery using the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), escalating to leadership as needed. Shares ideas or observations to improve patient experience and access, such as optimizing provider schedules or reducing delays. Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience. Ensures practice staff are fully versed in the Access Agreement gold‑standard principles. Minimum Qualifications High school graduate or equivalent (required). Working knowledge of English (verbal, reading, writing) with other languages considered an asset. Demonstrated computer skills. Minimum of one year of experience as a Patient Care Assistant or Medical Assistant within the last two years. Ability to complete multiple tasks efficiently and thrive in a team‑work environment focused on positive patient care. Preferred Qualifications Medical Assistant certification (preferred). Proficiency in venipuncture and phlebotomy (preferred). Benefits NYU Grossman School of Medicine offers a comprehensive benefits and wellness package, including health, dental, vision coverage, 401(k) with employer match, paid time off, and a robust wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care. Employees also receive access to financial security benefits and employee resource groups for peer support. Salary Range $58,542.75 – $58,542.75 annually (actual salary depends on experience, education, and hospital need). This range excludes bonuses, differential pay, or other compensation. Equal Opportunity Employer NYU Grossman School of Medicine is an equal‑opportunity employer and is committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. #J-18808-Ljbffr NYU Langone