Intake Coordinator

Intake Coordinator

Organization: Amend Treatment
Location: Malibu, California
Work arrangement: As specified by the employer
Employment type: As specified by the employer

About Amend Treatment

Amend Treatment is a residential mental health treatment organization in Malibu, California. We provide personalized, evidence-based care for adults experiencing mental health and co-occurring challenges, supporting individualized treatment, therapy, and long-term recovery in a compassionate residential setting.

Role Overview

Amend Treatment is seeking an organized, empathetic Intake Coordinator to help prospective clients and their support networks navigate the admissions process. This role serves as an important first point of contact, gathering information, coordinating next steps, and helping ensure a responsive, respectful experience. The coordinator works with internal team members to support timely and accurate intake while treating sensitive information with care and discretion.

Responsibilities

• Respond to intake inquiries by phone, email, or other approved channels with professionalism and compassion.
• Gather and document prospective clients’ initial information, needs, and relevant intake details accurately.
• Explain the intake and admissions process, answer general questions, and coordinate appropriate follow-up.
• Schedule assessments, consultations, and other admissions-related appointments with relevant team members.
• Coordinate communication between prospective clients, families or other authorized contacts, and departments, as appropriate.
• Maintain organized, complete records and handle confidential information in accordance with applicable privacy requirements and organizational procedures.
• Track inquiries and follow-up tasks to help prevent delays and support a smooth transition into care.
• Escalate urgent concerns or situations requiring clinical or leadership input to the appropriate team member.
• Contribute to a welcoming, nonjudgmental experience that reflects Amend Treatment’s commitment to individualized, evidence-based care.

Essential Qualifications

• Strong communication and interpersonal skills, including the ability to interact respectfully with people experiencing mental health or co-occurring challenges.
• Excellent organization, attention to detail, and follow-through.
• Ability to manage sensitive information discreetly and follow established procedures.
• Comfort handling multiple inquiries and coordinating schedules in a fast-paced setting.
• Clear written communication and basic computer skills, including the ability to maintain accurate records.
• Relevant qualification as required for the position.

Desired Experience

Up to two years of relevant experience is preferred. Experience in behavioral health, mental health services, healthcare admissions, client intake, customer service, or care coordination would be beneficial. Familiarity with confidential records and appointment-scheduling processes is also an advantage.

Salary and Benefits

The listed pay range is $20–$25 per hour . Benefits and any additional compensation details were not provided and can be confirmed during the hiring process.