Service Specialist I

Job Description

Job Description

Pediatric Home Service is a friendly and professional leader in home health care with a singular passion for and commitment to taking care of the child . As a leader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work.

• Position: Service Specialist I
• Hours: Full-time
• Location: Roseville, MN
• Shift: Monday - Friday, 8:00am- 5:00pm. Some on-call weekends and evenings required.
  • Must have a Valid Driver's License

THE POSITION: Looking for more than a traditional delivery job? As a Service Specialist with PHS, you'll deliver and set up medical equipment for children and families in their homes. You'll spend your day on the road, working independently, teaching families how to use equipment such as oxygen and DME, and helping make sure medically complex kids have what they need to safely live at home

• Establishes and maintains effective relationships with the patients, families and caregivers as well as all PHS employees.

• Schedules and makes deliveries to patients’ homes in a timely manner.

• Confirms delivery and reports potentially unsafe conditions.

• Performs and instructs the initial set-up of oxygen and some DME.

• Performs data entry functions to log customer visits, conversations and follow-ups.

• Coordinates regular maintenance service to company vehicles.

• Assists with warehouse duties and equipment processing as needed.

• Manages time efficiently and be competent in estimating drive times.

THE BENEFITS:

• Competitive pay
• Paid time off
• Health, Vision & Dental insurance
• Short & Long-Term Disability & Life insurance
• 401K plan
• Professional Development
• Education Reimbursement

Required Qualifications:

• High school diploma or GED
• Valid driver's license with an acceptable driving record
• 1–2 years of work experience, preferably in customer service or a related field
• Excellent communication and interpersonal skills
• Ability to work independently and manage time effectively
• Comfortable lifting and moving medical equipment

Preferred Qualifications:

• Experience in Durable Medical Equipment (DME), home health, healthcare, or medical delivery
• Delivery driving or route management experience
• Warehouse experience

Love being on the road, working with people, and doing hands-on work? Join PHS and help medically complex children receive the equipment and support they need at home. You'll deliver and set up oxygen and medical equipment, educate families, troubleshoot basic equipment needs, and build relationships with the patients and families you serve.

THE COMPANY

Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990. Our services allow our clients to remain and thrive in their homes, schools, and communities. The majority of the clients we serve are age’s birth through 21 years old and have a variety of technologies that might include a trach, ventilator or g-tube.

SALARY RANGE:

At PHS, we are committed to providing specialized care for medically complex children. Every role, from direct patient care to customer support, plays a vital part in improving the lives of kids and families. The impact you make is invaluable. We are dedicated to offering fair and transparent compensation to our team members. The starting rate for this role is $22.00 hourly, based on experience and qualifications.

BENEFITS:

• Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
• 401(k) Matching to help secure your future
• Tuition Reimbursement to support your educational and professional growth
• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
• A supportive and fulfilling work environment where your contributions directly impact children’s health and well-being

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.#DME123