Commercial Sales Associate II- Institutional Commercial Real Estate Lending (US)

Commercial Sales Associate II

Work Location: Philadelphia, Pennsylvania, United States of America

Hours: 40

Pay Details: $23.25 - $34.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Personal & Commercial Banking

Job Description: The Commercial Sales Associate II provides ongoing Commercial Customer service documentation and loan system support as the Relationship Teams liaison on assigned accounts.

CRE CSA Department Overview:

Manage and process overdrafts and prepare packages daily for review within appropriate timeframe that adheres to audit credit policy/procedures.

Manage & maintain financial reporting requirements within Team's portfolio; Financial request letters, tracking and scanning within appropriate timeframe that adheres to audit credit policy/procedures.

Manage and assist with processing covenant compliance for Credit Management approval.

Manage & assist with tracking the receipt and scanning of Insurance Certificates.

Review and track various RM reports and follow-up with RM/CS on clearing delinquencies, maturities and financial/loan exceptions.

Manage & monitor Good Faith Reports.

Manage & follow-up to ensure new loans, renewals and modifications are booked & scanned correctly in all TD systems.

Assist with the deposit and loan account transferring between RM's.

Monitor the loan and deposit accounts to ensure the correct RM is assigned to their accounts.

Assist and follow-up on loan payoffs.

Salesforce/nCino:

Assist in adding Entities/Opportunities, including research of data while ensuring data accuracy

Process and monitor Servicing Requests

Process advances, internal transfers, paydowns and payments in LT with proper authorization

Process and track fees

Scan credit/loan information to DocMan

T&E Expense Report for self and/or team - Adhere to Expense Policy process & procedures

Process invoices for payments.

Depth & Scope:

• Provides professional and efficient service to external and internal Customers
• Analyzes transaction structure
• Provides Customer service functions
• Provides administrative support to Relationship Managers
• Assists the Relationship Manager(s) in closing loans, including assisting to clear conditions of closing, aiding in the preparation of the closing packages an organizing the loan closing package
• Provides Financial Statement support, including uploading and tracking of statements
• Processes payments, advances, pay-downs, wires and line of credit adjustments
• Supports Relationship Team with reporting, loan activities, delinquencies, correspondence preparation and tracking in loan information
• Supports Relationship Managers with reporting, including pipeline, loan closing and other input on the Bank loan origination platform
• Prepares correspondence and provides administrative support
• May act as the initial Customer service contact and may initiate and facilitate Customer research (depends on complexity and nature of issue) ensuring a comprehensive solution to the Customer is provided
• Processes Customer transactions as necessary
• Interacts with external Customers as needed
• Provides notary services as needed
• Processes more complex payments, advances, pay-downs, wires and line of credit adjustments
• Initiates and facilitates Customer research on complex issues
• Assists Relationship Team with clearing and management exceptions
• Serves as a resource for mentoring Commercial Sales Associates
• Prepares correspondence under the direction and review of the Relationship Managers and Commercial leadership. Assists in the development and making recommendations of procedures and process flow
• May generate and distribute reports to the Relationship management team, including daily and monthly reporting Acts as the initial Customer service contact and may research more complex Customer requests or transactions
• Provides notary services for Customers as needed

Education & Experience:

• High school diploma or equivalent experience
• 2+ years related experience required
• Strong knowledge of commercial lending products, credit policy, loan documentation and administration requirements, and legal and regulatory guidelines
• Strong knowledge of commercial lending policy and procedures, including lending authority, loan structures, risk ratings, loan to value ratio and other related information
• Strong knowledge of commercial rate changes, billing processes, reading transaction histories, explaining late fees and interpreting the technical details of the loan system for Customers and Relationship Team
• Strong Customer service skills
• Analytical, problem solving and organizational skills
• Strong attention to detail, including ability to review large amounts of detailed documents for accuracy
• Excellent communication skills, both verbal and written
• PC skills required (Word, Excel, PowerPoint)
• Knowledge of Relationship Team systems and software
• Ability to multi-task along with strong attention to detail
• Ability to learn new tasks and systems at a fast rate

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading, writing and comprehending instructions Continuous
• Adding, subtracting, multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through