PACT Specialist

Full-Time | Non-Exempt | Helena

Who We Are

At Many Rivers Whole Health, we partner with people and communities to serve the whole person: body, mind, and spirit. Through compassionate, recovery-oriented behavioral health services, we help individuals achieve wellness while strengthening the communities we serve. Our team is dedicated to empowering individuals and creating opportunities for recovery, growth, and independence.

Why You'll Love Working Here

This is more than a behavioral health role. It's an opportunity to build meaningful relationships and provide direct support that helps individuals with severe and persistent mental illness live successfully in their communities.

As our PACT Specialist , you'll have the opportunity to:

✅ Provide community-based treatment, rehabilitation, and support services for adults living with severe and persistent mental illness
✅ Help clients develop skills, achieve personal goals, and maintain independence in the community
✅ Build strong therapeutic relationships while advocating for client rights, preferences, and recovery goals
✅ Collaborate with a multidisciplinary team to coordinate individualized treatment and support plans
✅ Deliver services where clients live, work, and spend time, meeting people where they are in their recovery journey
✅ Connect clients with housing, employment, benefits, healthcare, and community resources
✅ Participate in crisis intervention and provide support during urgent situations when needed
✅ Gain valuable experience in an evidence-based Program for Assertive Community Treatment (PACT) model
✅ Make a meaningful difference in the lives of individuals, families, and communities

✅ Excellent benefits package, including:

• 401(k) with employer matching
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Time Off & Paid Birthday Off

Wage: $19.85/hour

What You'll Do

As the PACT Specialist , you will be a member of a multidisciplinary team responsible for helping individuals with severe and persistent mental illness achieve recovery, independence, and improved quality of life. You will provide treatment, rehabilitation, advocacy, and support services while coordinating care and connecting clients with resources in the community. Approximately 75% of services are delivered in community settings, meeting clients where they are most comfortable and successful.

Your responsibilities will include:

• Providing case management, rehabilitation, and support services to an assigned caseload of clients
• Developing, implementing, monitoring, and updating individualized treatment plans in collaboration with the treatment team
• Delivering individual supportive counseling, symptom management, and recovery-oriented services
• Conducting comprehensive assessments of client needs, strengths, and goals
• Assisting clients with accessing housing, benefits, employment, healthcare, and other community resources
• Educating clients and families about mental health conditions, recovery, and available support services
• Coordinating care and serving as a liaison with family members, healthcare providers, and community agencies
• Providing crisis intervention and participating in an on-call rotation, including evenings, weekends, and holidays
• Delivering and observing medications as appropriate and maintaining agency medication certification requirements
• Documenting services, progress notes, assessments, and treatment activities in accordance with agency standards
• Maintaining compliance with all applicable confidentiality, privacy, and regulatory requirements
• Transporting clients as needed and providing services throughout the community
• Participating in team meetings, training opportunities, and collaborative treatment planning
• Supporting a recovery-based, trauma-informed approach to service delivery
• Performing other duties as assigned

What You'll Bring

Required Qualifications

• Bachelor's degree in a Human Services-related field and two years of full-time experience serving individuals with mental illness; OR
• Associate's degree in a Human Services-related field and four years of full-time experience serving individuals with mental illness; OR
• Other combinations of education, lived experience, advocacy experience, or professional experience that demonstrate the required knowledge, skills, and abilities may be considered
• Valid Montana driver's license, personal vehicle, and current vehicle insurance
• Ability to pass Many Rivers Whole Health medication certification requirements
• Strong verbal and written communication skills
• Ability to effectively engage and support individuals experiencing serious mental illness

Preferred Qualifications

• Experience working with adults with severe and persistent mental illness (SPMI/SDMI)
• Experience providing community-based behavioral health services
• Knowledge of recovery-oriented and trauma-informed care practices
• Experience with case management, crisis intervention, or psychosocial rehabilitation services
• Familiarity with community resources, benefits systems, and behavioral healthcare services

All positions at Many Rivers Whole Health must pass Background and Motor Vehicle Record Checks.

Who You Are

You are compassionate, adaptable, and committed to helping individuals succeed in their recovery journey. You understand the importance of meeting people where they are and supporting them with dignity, respect, and hope.

You:

• Build trusting, supportive relationships with clients and families
• Communicate effectively with clients, coworkers, providers, and community partners
• Enjoy helping people identify strengths and work toward meaningful goals
• Remain calm and professional during crisis situations
• Balance multiple responsibilities while maintaining accurate documentation
• Exercise sound judgment and problem-solving skills
• Work collaboratively within a multidisciplinary team environment
• Adapt to changing client needs and priorities
• Believe in recovery and the ability of individuals to live meaningful lives in the community
• Share our commitment to compassionate, person-centered behavioral healthcare

Join Our Mission

Many Rivers Whole Health partners with people and communities to serve the whole person, body, mind, and spirit, by providing expertise in wellness, mental health, and substance use disorders, addressing prevention and treatment through a recovery-based approach.