Clinical Operations Manager

Job Title

This position provides direction and coordination of all treatment programming for the agency. The incumbent manages and maintains the comprehensive treatment schedule, tracks all treatment groups and participant enrollment, ensures accurate rosters within the case management system, coordinates staff coverage, disseminates program information to staff, maintains clinical training records, supports training coordination, conducts fidelity audits, and provides operational support to ensure compliance with standards and best practices.

Essential Functions & Responsibilities

• Plans, coordinates, and maintains treatment programming and scheduling for all accountability courts

• Reviews programming offerings and plans adjustments to meet participant needs while maintaining compliance with standards and best practices

• Maintains comprehensive treatment schedules, enrollment numbers, available slots, and participant completion dates

• Maintains accurate group rosters in the case management system and disseminates updates to staff on a weekly basis

• Assigns group facilitation responsibilities to counselors, ensuring required training is completed prior to facilitation

• Coordinates facilitator training as needed

• Maintains an accurate database of clinical staff credentials and training requirements

• Assists with coordination and registration of required trainings for clinical staff

• Updates and maintains treatment schedules, requirements, and related documentation and disseminates information to staff

• Ensures information provided to staff and participants is accurate and current

• Conducts regular audits of clinical files and reviews findings with supervisory staff

• Ensures accurate and timely entry of group notes for all treatment groups

• Assists with preparation of program certification applications and treatment fidelity site visits

• Assists with data collection and research to support effective treatment services

• Attends administrative meetings as scheduled

• Assists with drug screen collection as needed

• Maintains knowledge of current trends and developments in the field and applies new knowledge to program operations

• Maintains regular and predictable attendance

• Assists with group treatment coverage when necessary

• Performs other related duties as assigned.

Education and Experience

This position requires a Master's degree in Counseling, Social Work, Psychology, or a closely related behavioral health field, which includes extensive graduate-level coursework and an intensive supervised clinical internship as part of the degree program.

Two years of case management, counseling, or administrative experience "required". The position requires the individual to pass the national licensing examination and hold full professional licensure in the State of Georgia, with preference given for Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW) credentials.

Knowledge of criminal justice, substance use disorder, and mental health systems or an equivalent combination of education and experience that provides the required knowledge and skills

Licenses and Certifications

• Valid Georgia Driver's License

• Valid professional license or certification in a counseling-related field (LPC, LCSW)

Knowledge, Skills, and Abilities

• County organizational structure and Treatment Services operations

• Substance use and mental health disorders and treatment processes

• Proficiency in documentation and electronic health record (EHR) guidelines

• Strong oral and written communication skills

• Excellent interpersonal and presentation skills

• Proficiency with personal computers and standard software applications

• Maintain flexible work schedules in accordance with program needs

• Develop and maintain effective working relationships

• Maintain confidentiality and professional standards

• Manage multiple priorities and deadlines

• Ability to work in a fast-paced environment with limited supervision

ADA Minimum Qualifications Required

Physical Ability

Essential functions continuously require the ability to remain in a stationary position; operate a computer and office machinery; think analytically; handle stress; concentrate; remember details; observe; make decisions; adjust to change; direct others; meet deadlines; stay organized; use math/calculations; and type.

Functions frequently require moving about the office and transporting items up to 10 lbs.

Functions occasionally require bending, twisting, reaching overhead, pushing/pulling, and repetitive use of hands, arms, or legs. Incumbents may be required to be on-call and work irregular hours.

Sensory Requirements

Essential functions require effective verbal and written communication and hand-eye coordination for equipment use.

Environmental Factors

Essential functions require the ability to work independently or collaboratively in an office environment