Bell Attendant

Job Description

Job Description

Duties and Responsibilities

• Transfer luggage, trunks, and packages by hand or using baggage carts.
• Provide directions, travel details, and local area recommendations.
• Tag and handle guest luggage using claim checks.
• Valet park guest vehicles and retrieve them upon request.
• Operate hotel van to transport guests to local destinations.
• Escort guests to rooms and greet them upon arrival.
• Assist physically challenged guests or those with special needs.
• Support hotel security efforts and maintain a safe environment.
• Coordinate with internal departments to meet guest needs.
• Provide occasional coverage at the phone or front desk.
• Always deliver professional, pleasant customer service.
• Assist passengers with loading and unloading luggage.
• Clean and maintain entrance and lobby areas.
• Make real-time decisions to solve guest or operational issues.
• Communicate effectively with supervisors and team members.
• Deliver messages, packages, or amenities to guest rooms.

Qualifications

• Working knowledge of the English language.
• Excellent oral communication skills.
• Familiarity with the Rochester area.
• Professional appearance and demeanor.
• Previous customer service experience.
• Valid driver's license.
• Clean driving record with no drug/alcohol violations.

Additional Requirements

This role requires physical activity, including walking, lifting, kneeling, and driving in all weather conditions. Must be able to lift 25-50 pounds and perform in hot, cold, bright, noisy, or otherwise challenging environments. Employees must be comfortable making independent decisions that impact guest experience and company reputation.

This position also includes responsibility for navigating hotel ramps, guest vehicles, and local streets while following all applicable laws.