Enrollment Advisor (Spectrum Center, San Diego, CA)

Enrollment Advisor

The Enrollment Advisor is responsible for the prospective student experience from inquiry to start. Additionally, the Enrollment Advisor manages outbound and inbound communication directed to and from prospective students. This position is also responsible for assisting prospective students in the decision-making process relative to the academic, schedule, time, motivation, and cost benefits of attending the university.

Essential Functions:

• Proactively engages prospective students inquiries in varying stages of their decision making telephone, text, and/or email to increase contact with prospective students.
• Builds rapport with prospective students and assists with the initial portion of the enrollment process and partners with Enrollment Specialist through the student's first start of class.
• Documents interactions via Salesforce in notes, status, and activity reports.
• Proactively manages the "Inquiry to Enrollment" admissions process.
• Responsible for knowing the policies and programs within their vertical, admission requirements for those specific programs, and provides accurate information to prospective students.
• Takes the time with each prospective student to understand their needs, goals, and helps the prospective student make a good, informed decision.
• Demonstrates the ability to be proficient in university, college, and program knowledge via training and assessment.
• Professional demeanor, engagement, and courtesy is proactively provided to each student to maintain a high level of service.
• Team Player by helping others and having a positive attitude to others.
• Punctual to student appointments, meetings, and being on time for assigned schedule.
• Must have the ability to manage multiple systems to manage the "student application file" during the enrollment process.
• Reasonable and consistent attendance to fulfil requirements of the position.
• Other duties as assigned.

Supervisory Responsibilities: N/A

Requirements:

Education & Experience:

• Bachelor's degree preferred; or, equivalent combination of education and experience.
• Experience working on a team and use "call center" software
• Education/Consultative sales experience preferred.

Competencies/Technical/Functional Skills:

• Ability to use technology and navigate multiple technological systems
• Ability to participate as an active team member of the team and organization and work toward a common goal. Makes a positive contribution to the team even if it means letting others take the lead.
• Personal ownership/accountability is of the highest priority, takes ownership and proactively finds resolutions on the student's behalf.
• High regard for personal integrity toward themselves, prospective student, and the university.
• Builds effective relationships and helps to seek alignment with colleagues, functional partners and/or external partners to accomplish university outcomes.
• Seeks understanding by asking questions, process, and policies to improve team members and prospective student experience. Share new ideas and insight with team members and leaders.
• Desires to participate to improve the prospective student experience by designing new processes.
• Working with leaders to implement new processes and ideas to improve university outcomes.
• Ability to use CRM, SIS, and Office technology in a fast-paced environment.
• Understands the inner workings of a complex organization and demonstrates the ability to be flexible.
• Intermediate use of computers and Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook.
• Thrives in a diverse, fast-paced team work environment all while being able to handle change.
• Ability to multi-task
• Puts the student first in all actions and helps achieve university outcomes by utilizing systems, data, and dashboards.
• Demonstrates the ability to focus on achieving results consistent with the organization's objectives. As a member of the enrollment team, clearly understands the universities mission, vision, and objectives.
• Develops personal goals that align with university standards and supports university outcomes.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals of constituencies in a diverse community.
• Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple deadlines and frequently changing priorities.
• Understands and follows regulatory requirements as a National University team member.

Location: Onsite, Spectrum Center, San Diego, CA

Travel: NA

Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate's qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University's total rewards package, as we are dedicated to supporting the needs of the "whole you" with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu . For Part-time benefits, please click here.

National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.