Director of Revenue Cycle Management (RCM)

Job Description

Job Description

Job Details:

• Title: Director of Revenue Cycle Management (RCM)
• Location: Lauderdale Lakes, FL 33319
• Employment Type: Full-Time, Onsite
• Schedule: Monday–Friday, 8:00 AM–5:00 PM
• Compensation: $100,000+ annually, based on experience

Position Overview

We are seeking an experienced Director of Revenue Cycle Management (RCM) to lead and improve revenue cycle operations for a growing behavioral health organization in South Florida. The ideal candidate must have strong hands-on RCM experience, behavioral health billing expertise, and proficiency with Netsmart/myAvatar EHR systems, including claims processing, denial management, A/R, and reimbursement.

Important: Candidates with primarily operations-focused backgrounds and limited hands-on revenue cycle management experience will not be considered. Netsmart EHR experience and knowledge of Florida Medicaid managed care organizations (MCOs) are required.

-> Key Responsibilities

• Lead the full revenue cycle, including patient registration, eligibility verification, charge capture, coding, billing, collections, denial management, and accounts receivable.
• Analyze key performance indicators (KPIs), including clean-claim rates, days in A/R, denial rates, and collection rates.
• Identify revenue leakage, investigate root causes, and implement measurable improvement strategies.
• Oversee claims submissions, payment posting, reimbursement, and revenue integrity.
• Optimize Netsmart/myAvatar billing configurations, claims workflows, and system functionality.
• Ensure accurate provider enrollment, payer credentialing, and authorization processes.
• Maintain compliance with Medicare, Medicaid, Florida Medicaid MCOs, commercial payers, and applicable billing regulations.
• Develop dashboards and financial reports for executive leadership.
• Lead, mentor, and develop RCM staff while collaborating with finance, clinical, compliance, and IT teams.
• Drive process improvements that strengthen revenue performance, billing accuracy, and operational efficiency.

-> Required Qualifications

• Bachelor's degree in healthcare administration, finance, accounting, business, or a related field.
• At least 7 years of progressive revenue cycle management experience, including significant behavioral health RCM experience.
• At least 2 years of senior-level management experience.
• Required hands-on experience with Netsmart/myAvatar EHR systems.
• Experience with Florida Medicaid and Florida Medicaid managed care organizations (MCOs).
• Strong knowledge of claims processing, denial management, A/R, collections, coding, and billing compliance.
• Experience with provider enrollment, payer credentialing, and reimbursement methodologies.
• Proven ability to analyze RCM data, develop KPIs, and improve financial performance.
• Experience improving EHR billing configurations and claims workflows.
• Strong leadership, project management, communication, and change-management skills.

Experience with FQHCs, community health centers, primary care, or multi-program behavioral health organizations is highly desirable.

~JB

LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.

Company Description

LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.