Housekeeping Supervisor

Position Overview The Housekeeping Supervisor is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Timber’s standards, as well as supervising the entire Housekeeping Department including rooms, front/back of house, public areas, and laundry. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Exempt managers must customarily and regularly direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. Essential Functions Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards) Comply at all times with South Seas standards and regulations to encourage safe and efficient operations. Establish and maintain a key control system for the department. Operate call communication tools including cell phones and radios efficiently and professionally in communicating with staff. Monitor and direct all housekeeping and laundry personnel. Inspect rooms daily. Conduct all 90 day and annual employee performance appraisals according to South Seas SOPs. Conduct monthly department meetings with housekeeping staff according to South Seas standards. Handle overall supervision of daily inspection for arriving VIPs. Ensure guest rooms and back of house areas are cleaned to South Seas standards. Maintain standards regarding Purchase Orders, vouchering of invoices and checkbook accounting according to South Seas SOPs. Maintain required pars of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis. Conduct monthly and quarterly housekeeping inventories on a timely basis. Ensure guest privacy and security by correctly following South Seas procedures. Address guest concerns and follow up. Ensure implementation of all South Seas policies and house rules. Train and review all "House Safety" rules and procedures with housekeeping staff. Motivate, coach, counsel and discipline all housekeeping personnel according to South Seas SOPs. Prepare and conduct all housekeeping interviews and hiring procedures according to South Seas SOPs. Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion. Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way with follow-up. Attend monthly all-employee team meetings, and any other functions required by management. Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to South Seas standards. Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments. Focus the Housekeeping Department on its role in contributing to the guest service scores. Balance and clear the room status nightly. Maintain and monitor "Lost and Found" procedures and policies according to standards. Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and other employees. Conduct daily morning meetings with staff. Use the phone and computer system (HotSOs and SMS Anywhere) for reporting and verifying room status. Check and review incoming laundry at the end of day to ensure all items have been returned. Properly store, secure and issue supplies as needed to meet business demands. Complete all reports in a timely and efficient manner as required by management. Review Guest Request log (HOTSOS) daily to ensure that all requests have been met, taking proactive steps to address problems before they occur. Ensure completion of regular maintenance and cleaning projects on a biannual basis. Perform any other duties as requested by the Executive Housekeeper or Director of Rooms. Train staff on SMS Anywhere and HotSOs and monitor productivity in both systems. Position Requirements 5+ years of progressive housekeeping/hospitality setting or a related field; or Associates degree + 3 or more years of related experience; or Bachelor's degree + 1 year of related experience. Prior supervisory experience required. Proficient in Windows-based systems, Company approved spreadsheets and word processing. Valid driver’s license required. Strong financial literacy and comfort with basic math and reporting functions. Competencies In-depth knowledge of housekeeping operations, guest service standards, and hotel policies and procedures. Strong leadership and supervisory skills with the ability to train, motivate, and manage housekeeping staff effectively. Proficient in tracking performance metrics, managing inventories, and preparing operational reports. Capable of making timely decisions aligned with established hotel standards and procedures. Excellent communication skills, both verbal and written, with the ability to clearly convey instructions and expectations. Detail-oriented with strong organizational skills to evaluate priorities and manage multiple tasks efficiently. Maintains composure, professionalism, and objectivity in high-pressure or fast-paced environments. Proactive in identifying and resolving operational challenges, ensuring a clean, safe, and welcoming environment for guests. Effective at listening to, understanding, and addressing concerns raised by team members and guests to ensure service excellence. Committed to upholding cleanliness and quality standards while fostering a positive and productive team culture. Working Conditions - Physical/Mental Requirements Lifting or carrying up to 50lbs, guest luggage (limited) Pushing or pulling up to 50lbs, bell cart (limited) Frequent bending, reaching, stooping, kneeling, and crawling Standing for extended periods (up to 80% of shift) Constant verbal communication with guests and staff via phone, radio, and in-person Must be able to work in varying weather conditions, including heat and high humidity Schedule & Travel Schedule: 40 hours per week, flexible schedule, required to work weekends and/or holidays. Local travel may be required to assist with guest transportation. Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home. Equal Employment Opportunity Our company is an Equal Opportunity Employer. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. We comply with the Americans with Disabilities Act (ADA) and applicable laws to provide reasonable accommodation during the application process. A drug-free workplace is maintained where required. #J-18808-Ljbffr