Delivery Manager

Delivery Manager Location: Texarkana, AR Schedule: Tuesday - Saturday, 8:00 AM - 5:00 PM Pay: $18.00 - $20.00 per hour (based on experience) Benefits: Full Benefits Package Position Summary We are seeking a dependable and motivated Delivery Manager to lead our delivery operations team in Texarkana, AR. This position is responsible for managing a team of approximately 14-16 drivers and driver helpers , ensuring safe and efficient deliveries, maintaining exceptional customer service standards, and supporting day-to-day operational success. This is a working manager role within a small department. The successful candidate must be willing and able to assist with deliveries by performing driver or driver helper duties when business needs require. Key Responsibilities Team Leadership & Performance Management Directly oversee and lead a team of approximately 14-16 drivers and driver helpers . Set clear expectations for all drivers and driver helpers regarding safety, performance, attendance, and compliance with company policies and procedures. Monitor driver team performance and provide coaching, training, performance feedback, and corrective action documentation when necessary. Foster a positive, team-oriented work environment focused on accountability and customer satisfaction. Delivery Operations Work closely with drivers to ensure the accuracy, quality, and readiness of products being delivered to customers. Quickly and effectively resolve delivery issues, identify root causes, and implement appropriate corrective actions. Ensure all delivery activities are completed safely, efficiently, and in accordance with company standards. Communication & Customer Service Maintain timely and effective communication with delivery personnel, store staff, distribution center personnel, and customers. Deliver exceptional customer service by addressing concerns professionally and ensuring positive customer experiences. Identify opportunities to improve both the guest experience and operational efficiency. Fleet & Equipment Management Determine the necessary inventory of tools, equipment, and parts required for each delivery truck. Ensure delivery vehicles are properly stocked and equipped to support daily operations. Oversee the return of Demountable Boxes to the Distribution Center, ensuring compliance with cargo securement requirements and quality standards. Working Manager Responsibilities Support daily delivery operations as needed by performing the duties of a Driver or Driver Helper. Assist with route coverage, staffing shortages, and peak workload periods. Lead by example through active participation in operational activities. Qualifications Required Experience driving 26-foot box trucks . Previous experience supervising, leading, or managing employees. Ability to effectively manage and develop a team of 14-16 associates . Valid driver's license and acceptable driving record. Strong communication, organizational, and problem-solving skills. Ability to coach, motivate, and hold team members accountable. Strong customer service orientation. Preferred Experience in delivery, transportation, logistics, warehouse, retail operations, or a related field. Experience with delivery routing, fleet operations, and performance management. Physical Requirements Ability to lift, push, pull, and move merchandise as required. Ability to enter and exit delivery vehicles multiple times per day. Ability to stand, walk, bend, and perform physical tasks for extended periods. Ability to work in various weather conditions while supporting delivery operations. Ability to safely operate a 26-foot box truck when required. Benefits Competitive hourly pay of $18.00 - $20.00 per hour Full Benefits Package Health, Dental, and Vision Insurance Paid Time Off Retirement Savings Plan Opportunities for growth and advancement #1125TX-AR #J-18808-Ljbffr