Production Manager
5 Star Global Recruitment Partners
Production Manager
Oak Lawn, Illinois, United States
About the Job
Role Overview:
We are seeking a Production Manager to oversee and drive the growth of our origination team.
This is a hands-on leadership role responsible for recruiting, training, and supporting Loan Officers while maintaining efficient, compliant production across all channels.
The right candidate will have both the operational know-how to ensure files move smoothly through the pipeline and the leadership skills to motivate a team to perform at a high level.
This is an on-site/Hybrid role based out of our Oak Lawn headquarters.
Key Responsibilities
- Leadership & Growth
- Recruit, hire, and train Loan Officers (Los) and sales support staff.
- Develop a structured onboarding and mentorship process for new Los.
- Build a culture of accountability, teamwork, and consistent production.
- Pipeline Management
- Oversee daily loan pipeline activity to ensure timely closings.
- Partner closely with processing, underwriting, and closing teams to remove obstacles.
- Maintain high standards for loan quality, compliance, and customer service.
- Production Oversight
- Drive origination growth through coaching, lead management, and referral-partner engagement.
- Track key metrics (volume, pull-through, turn times, quality) and report to senior leadership.
- Ensure adherence to company policies, agency guidelines, and regulatory requirements.
- Business Development
- Support Loan Officers in building referral networks with real estate agents, builders, and financial professionals.
- Represent Crown Mortgage in the community with professionalism and integrity.
Qualifications
- Minimum 5 years experience in mortgage origination, with at least 2 years in a leadership or production management role.
- Deep understanding of FNMA/FHA/VA guidelines, Encompass LOS, and retail mortgage operations.
- Proven track record of recruiting and developing successful Loan Officers.
- Strong interpersonal and leadership skills able to coach, motivate, and hold teams accountable.
- NMLS license preferred (active or previously held).
- Must reside within commuting distance of Oak Lawn, IL.
Vacancy posted 18 hours ago
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