Operations Specialist, Nonprofit

Job Description

Job Description

Job title: Operations Specialist (Nonprofit, free grocery store/food pantry)

Job Summary:

The Operations Specialist, in partnership with the Operations Manager & Director of Operations, ensures the smooth operations of The Store, from the distribution of food to customers to providing support to volunteers in a manner consistent with The Store’s values of dignity and choice.

Job Responsibilities/Functions:

1. Vendor Deliveries: Meets vendors delivering food and supplies, and assist in loading supplies into appropriate storage locations (refrigerator, shelves, etc.).

2. Volunteer Training: Work with the volunteer director & Operations Manager to ensure volunteers are oriented to their job and know how to complete assigned tasks.

3. Volunteer Supervision: Oversee volunteers in all aspects of The Store operations during restocking, inventory, and shopping hours, providing assistance and direction when needed. Serve as a point of contact for the volunteer shift leader and other volunteers.

4. Customer Service: Assist customers as needed during shopping to ensure a positive shopping experience.

5. Restocking: Work with volunteers throughout shopping hours to ensure shelves are restocked as needed.

6. Inventory: Take inventory of food and non-food items as necessary to inform future ordering/restocking.

7. Pick-ups: Pick up food orders and donations as needed.

8. Intake: Cover Intake (Customer Check-in) if necessary

9. Other duties as assigned.

Qualifications:

• Bachelor's degree in a related field (nonprofit management, public health, logistics, etc.) or equivalent experience.
• Proven experience in nonprofit, food pantry, or food operations.
• Excellent customer service skills.
• Relevant training or certification in food safety.
• Valid driver’s license and reliable transportation

Reports to: Operations Manager

Schedule: Full-time, Tuesday-Saturday, onsite.

Physical Requirements:

• Ability to lift a minimum of 60 lbs over a prolonged period of time.

Benefits:

• Individual health, dental, and vision are covered by the employer (discount for additional family members)
• 401k match (up to 5%)
• Short-term disability
• Life Insurance
• Sick and Vacation time is available immediately upon starting