Site Operations Manager

About the Company:

At Tailwind Hospitality we believe the journey should be just as good as the destination. Headquartered in Wilmington North Carolina and operating over 160 locations across 60 airports and transit stations nationwide we are a passionate team dedicated to making travel a little brighter one guest at a time.

Whether its a traveler relaxing over a leisurely meal before a long flight or a busy passenger needing a friendly smile and a quick grab-and-go coffee our team is here to make them feel right at home.

We are seeking a dynamic and results-driven Site Operations Manager to lead our multi-revenue unit operation at the PWM this role you will be responsible for overseeing store employees providing strategic direction and implementing effective operational processes to deliver exceptional service. Must be able to lead a muti revenue unit setup and ensure quality across several potential brands. As an operations manager you should treat all employees equally and utilize a positive attitude to develop a supportive work environment. You must ensure smooth day-to-day operations while exemplifying our mission and values to meet the needs of all customers. You will work closely with the operations management team here to maintain compliance regulations at your location and hold your employees accountable to high performance standards.

Responsibilities

• Consult with the operations management team frequently to provide updates and inquiries
• Work closely with the Human Resources department to complete various tasks
• Ensure that all staff members are properly trained and equipped to perform their duties effectively
• Maintain a clean and safe environment for guests and staff adhering to all health and safety regulations
• Develop an organized schedule weekly to ensure adequate coverage of all shifts
• Handle customer complaints and resolve issues in a timely and professional manner
• Responsible for monitoring as well as taking action to ensure food quality service standards are met
• Manage cash deposits and change orders through the bank accurately
• Review and approve invoices
• Process customer refunds and conduct customer receipt research through the POS system to minimize discrepancies
• Regulate temperatures judge appearance as well as taste of products check preparation methods to define quality
• Confirm employees hours worked and process necessary time entry edits for payroll purposes
• Regulate tip sharing in the POS system to ensure fair distribution among employees
• Ensure safe responsible and legal serving of all alcoholic beverages
• Ensure that equipment is maintained as outlined in the restaurant safety and preventive maintenance program
• Ensure stock levels are maintained by calculating inventory initiating orders and retrieving supplies
• Meet Daily with all brand and revenue leaders at your location and ensure everything is functioning to business needs

Qualifications

• Successful experience managing staff and business operations in the Food and Beverage industry
• Strong leadership and interpersonal skills
• Utilize a thoughtful approach to decision making and consider input from various sources
• Ability to multi-task and manage time effectively in a fast-paced environment
• Exceptional problem-solving and communication skills
• Ability to pass a background check
• Must be 18 years of age
• Ability to work a minimum of 50 hours per week
• Work some weekends evenings and holidays
• Have reliable transportation and ability to be punctual

Benefits:

• Paid training
• Paid time off (PTO)
• Retirement 401k
• Health Dental and Vision offered
• Management bonus program
• Catering commission

This is an equal-opportunity employer committed to creating a diverse and inclusive work environment. We do not discriminate based on race color religion sex (including pregnancy gender identity and sexual orientation) parental status national origin age disability genetic information (including family medical history) political affiliation military service or other non-merit- based factors. We provide reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations during the application process please contact us through Indeed for additional assistance.

Required Experience:

Manager