Director of Refugee and Mental Behavioral Health Services

Job Description

Job Description

Aloha, and welcome.

We are One Love Agency, and we are looking for a Director to lead our Twin Falls office.

Before we tell you about the job, we want to tell you about us — because if this is the right fit, you will feel it in the next few paragraphs.

Who we are

For more than fifteen years we have walked with Idaho families through the hardest seasons of their lives. Six offices now. Refugee families rebuilding from the ground up. Families in crisis. People finding their way back from addiction. We serve the people other systems have the hardest time holding onto.

We run on a Hawaiian word: hānai — to take in, to raise as your own. That is how we treat our clients and it is how we treat each other. When someone joins One Love, they join a family.

We also work like a village. The therapist, the case manager, the front desk, the peer support specialist, the biller — every one of these roles is standing in a circle around a client. Nobody is the star and nobody is support staff. If the front desk misses a benefit verification, the therapist's best hour never reaches the family who needed it. We all carry a piece, and we carry it for each other.

And we hold to three things we call the Big C's :

Clients. They are the reason for every decision we make. Not the schedule, not the paperwork, not convenience. Them.

Compliance. A note written well is proof a family was actually served. Compliance is how we protect the client's access to care, protect the staff who provide it, and protect the agency that employs them. We stay at 100% — not because someone is watching, but because the people we serve cannot afford for us to slip.

Community Partners. Resettlement agencies, shelters, courts, schools, clinics, advocates. They send us people they are responsible for, and that trust is on loan. We do what we said we would do, and when we can't, we tell them the truth early.

What this role really is

You will lead our Twin Falls office — the refugee program, our general behavioral health services, the administrative side, compliance, and reporting. You will hire, train, and develop the people who serve our clients. You will be the face of One Love Agency in this valley.

Our Twin Falls team already includes therapists who came to this country as refugees themselves and now serve that same community. You will be leading people like that. It is a privilege, and we take it seriously.

If you carry a master's-level license, this role also comes with a therapy caseload — refugee and general population both. We would love that. We believe leaders should still sit with clients.

Here is the part we want to be plain about: we are handing this office to someone.

We are not looking for a caretaker. We are looking for a leader who knows this industry, looks at what is in front of them, and says I've got this — and then goes and does three things. Builds our client census, because there are families in this valley we are not reaching yet. Develops the staff, because the people already here can go further than they know. And takes care of our community partners, so that the trust they extend to us keeps growing.

Build clients. Develop staff. Serve our partners. That is the job.

What you will carry

• The team. Recruiting, hiring, onboarding, coaching, and developing clinical and administrative staff. Training providers on notes, CDAs, treatment planning, and documentation that holds up.
• The office. Intake, scheduling, benefit verification, records, staffing coverage, caseload assignment. Clean workflow from the first phone call through billing.
• Compliance and reporting. IDAPA standards, Magellan and payer requirements, documentation integrity, audit readiness. Internal and payer reporting delivered on time, without being asked twice.
• Growth. Building census across refugee and general behavioral health services — opening referral doors, strengthening the ones already open, and making sure the families who need us can find us.
• The relationships. With clients and families directly, and with every referral partner in this community.
• Direct service, if you are licensed at the master's level.

Who we are hoping to find

Honestly? Someone who gets it, wants it, and can carry it.

Degrees matter to us — a bachelor's in social work, psychology, counseling, human services, or a related field is a real asset, and a master's with Idaho licensure (LCSW, LMSW, LCPC, LPC, LMFT) opens the clinical side of this role. If you have those, tell us.

But what we are really looking for is someone with:

• Real experience in mental and behavioral health — you have done this work, not just read about it
• A working read on this industry — you understand how referrals, payers, authorizations, and census actually move, and you can see where the opportunity is before someone points at it
• Standing in this community — you are known and respected in the Twin Falls area's refugee and behavioral health circles, and people pick up when you call
• Genuine heart for refugee families and an understanding of what it takes to serve them well
• The backbone for compliance — you can hold a standard and still keep the relationship
• A leader's instinct — you develop people rather than just manage them
• Bilingual or multilingual ability — a real gift in this role, though not required

You will also need to pass a criminal history background check per Idaho requirements and have a valid driver's license and reliable transportation.

The practical details

Full-time, hourly, on-site in Twin Falls, Monday through Friday. Competitive wage based on your education, licensure, and experience. Benefits available.

If this sounds like you

Apply through this posting with your resume. This is an immediate opening and interviews begin Tuesday, August 18, 2026 — apply early and we will get you on the calendar.

And if you are reading this and thinking about the families in this valley who need someone to show up for them — you may already be the person we are looking for. Reach out.

One Love Agency is an Equal Opportunity Employer. We welcome applicants of every background and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected class.