Shift Lead

Job Description

Job Description

Shift Leader – Cold Stone Creamery

Cold Stone Creamery is seeking a dependable, energetic Shift Leader to help supervise daily store operations and deliver an outstanding experience to every guest. The ideal candidate is friendly, responsible, organized, and comfortable leading a team in a fast-paced environment.

Responsibilities

• Lead and support crew members during assigned shifts
• Provide friendly, accurate, and efficient customer service
• Prepare and serve ice cream, cakes, shakes, smoothies, and other menu items
• Train employees on recipes, portioning, sanitation, and customer-service standards
• Assign tasks and ensure duties are completed correctly
• Operate the point-of-sale system and handle cash accurately
• Complete opening and closing procedures
• Count registers and prepare cash deposits when assigned
• Monitor product quality, inventory, and supply levels
• Receive and properly store deliveries
• Maintain a clean and organized store, including counters, equipment, dining areas, and restrooms
• Enforce food-safety, sanitation, attendance, and company policies
• Address customer concerns professionally and notify management when necessary
• Help the team meet sales, labor, cleanliness, and service goals

Qualifications

• Previous restaurant, retail, or customer-service experience preferred
• Prior leadership or supervisory experience is a plus
• Reliable, punctual, and able to lead by example
• Strong communication and customer-service skills
• Comfortable handling money and completing basic calculations
• Able to work independently and make sound decisions
• Available to work a flexible schedule, including evenings, weekends, and holidays
• Must meet all applicable age requirements for supervising shifts and handling store responsibilities

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to bend, reach, scoop, clean, and perform repetitive tasks
• Ability to lift and carry up to 40 pounds
• Ability to work around freezers and in changing temperatures

What We Offer

• Competitive hourly pay
• Flexible scheduling
• Employee discounts
• Leadership experience and advancement opportunities
• A fun, team-oriented work environment