Passenger Service Agent

Job Description

Job Description

Job Title: Passenger Service Agent (Part-Time) Job Description

This part-time Passenger Service Agent role provides front-line customer service at Dulles Airport, supporting airline operations at the check-in counter and in the terminal. You greet passengers, assist with tickets and baggage requirements, and ensure a smooth and welcoming travel experience for a diverse international customer base.

• Greet passengers in the terminal and provide a friendly, professional first point of contact.
• Assist travelers at the ticket counter with check-in, boarding passes, seat assignments, and flight information.
• Support passengers with baggage check-in, including verifying baggage requirements and handling luggage that may weigh up to 50 pounds.
• Guide customers through passport and travel document requirements for international flights and answer related questions clearly and accurately.
• Deliver courteous and efficient customer service, resolving passenger concerns and directing them to appropriate resources when needed.
• Use computer systems and typing skills to process tickets, check-in information, and passenger data quickly and accurately.
• Maintain a professional appearance in accordance with the required uniform and represent the airline brand positively at all times.
• Work reliably in a part-time schedule averaging 20–25 hours per week, with the option to increase hours up to approximately 30 during peak summer periods.
• Arrive punctually and be in position before the shift starts, accounting for off-site parking and shuttle time to the terminal.
• Comply with airport security procedures and requirements associated with obtaining and maintaining an airport SIDA badge.
• Interact comfortably with a diverse population of passengers, offering respectful and inclusive service to travelers from various cultures and backgrounds.
• Collaborate with other airport and airline staff to support smooth passenger flow and on-time departures.

• Strong customer service experience, ideally in face-to-face roles such as retail or service sales.
• Previous experience in an airport or airline environment is highly preferred.
• Comfort working with passengers in a busy, fast-paced airport setting.
• Strong computer literacy and accurate typing skills for processing tickets and passenger information.
• Ability to lift up to 50 pounds occasionally to assist with luggage handling.
• Eligibility to obtain and maintain an airport SIDA badge in accordance with airport security regulations.
• Ability to manage time effectively and demonstrate consistent punctuality, including early arrival before scheduled shifts.
• Comfort interacting with a diverse international customer base and adapting communication style to different cultures.

• Previous airport experience is a plus and helps in understanding terminal operations and procedures.
• International travel experience is a strong plus, including familiarity with baggage requirements and passport needs.
• Background in retail customer service or other service-oriented roles is beneficial.
• Experience as a passenger service agent or similar front-line airline customer service position is advantageous.
• Ability to remain calm, courteous, and solution-focused when assisting passengers under time pressure.
• Willingness to work part-time hours, typically 20–25 per week, with flexibility to increase hours during peak seasons.

You join a dynamic airport environment where every day brings new interactions and experiences with travelers from around the world. The role offers stable part-time hours with opportunities to increase your schedule during busy seasons, making it ideal for those seeking flexibility. You build valuable skills in airline operations, international travel procedures, and high-level customer service, all while working as part of a professional, service-oriented team. The position provides a pathway into the broader aviation and travel industry and allows you to contribute directly to creating a positive journey for every passenger.

You work at the check-in counter and passenger areas within Dulles Airport, in a busy and fast-paced terminal setting. The environment involves frequent interaction with travelers, use of airline computer systems, and coordination with airport staff. This is a part-time role with typical hours ranging from 20–25 per week, with the potential to reach up to around 30 hours during peak summer periods for those who wish to pick up more shifts. Punctuality is critical: you park off-site and must arrive at the parking lot approximately 45 minutes before your shift to allow for about 30 minutes of shuttle time to the terminal, ensuring you are in position before your scheduled start. The required dress code includes a black suit jacket and slacks, a white button-up shirt, and navy matte leather shoes without embellishments such as buckles or buttons. Candidates initially supply their own uniform until they receive tailored airline uniforms. The role requires standing for extended periods, occasional lifting of luggage up to 50 pounds, and consistent adherence to airport security and badge requirements.

This is a Contract position based out of Chantilly, VA.

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Chantilly,VA.

This position is anticipated to close on Jul 31, 2026.

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.

Company Description

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.