Intake Coordinator

Intake Coordinator

We're accepting applications through July 17th and will begin reviewing materials and interviewing with an anticipated start date at the beginning of August 2026.

This is an onsite position at our Lakewood Office.

$20- $23/hour

W2, Full-Time, Non-Exempt

Monday-Friday 8:00 AM-5:00 PM or 9:00 AM-6:00 PM

Denver Wellness Associates is a dedicated mental health clinic focused on providing compassionate, high-quality care to individuals in need. Our team is committed to fostering a supportive environment where patients can achieve their mental health goals.

We are looking for a motivated and organized Intake Coordinator to be the first point of contact for new patients and facilitate their journey into our care.

Job Summary:

The Intake Coordinator is a key role in our clinic, responsible for managing the initial contact with prospective patients, guiding them through the intake process, and ensuring a smooth transition into our care services. The ideal candidate will have strong organizational skills, a compassionate approach, and the ability to handle sensitive information with discretion.

Responsibilities:

• Conduct initial intake conversation with prospective patients, collecting and documenting essential information.
• Assess patients' needs and determine in conjunction with clinical staff appropriate services and resources based on their mental health requirements.
• Review and verify patient insurance information and eligibility, including assisting with pre-authorizations if necessary.

• Schedule initial appointments and coordinate with clinical staff to ensure timely access to care.
• Maintain accurate and up-to-date patient records in compliance with HIPAA regulations and clinic policies.
• Prepare and process intake paperwork, including consent forms and other necessary documentation.

• Serve as one of the primary contacts for prospective patients and their families, addressing inquiries and providing information about clinic services.
• Collaborate with clinical staff to ensure that new patients are smoothly integrated into the clinic's care system.

• Provide a supportive and empathetic experience for patients during the intake process.
• Offer resources and support to patients as they navigate the initial steps of their mental health care journey even if they are outside the scope of Denver Wellness' practice.
• Follow up with patients to confirm appointment attendance and address any concerns or barriers to care.

• Monitor and evaluate the effectiveness of the intake process, recommending improvements when necessary.
• Ensure compliance with clinic policies, regulatory requirements, and best practices in patient intake and care.
• Assist in gathering and analyzing data related to patient intake and appointment metrics.

• Support special projects and initiatives as needed.
• Perform other related duties as assigned by the office manager and clinical director.
• All other duties as assigned.

Compensation & Benefits:

• $20- $23 per hour; paid bi-weekly
• 401(k) retirement plan with employer match up to 4%
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents
• HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses
• Employer-paid life insurance and AD&D coverage
• Employee Assistance Program (EAP) with confidential mental health and life support resources
• Generous paid time off and additional paid holidays

Requirements:

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in healthcare administration, social work, or a related field preferred
• Proven experience in a healthcare or mental health setting, with a focus on patient intake or customer service
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse populations
• Experience with electronic health record (EHR) systems.
• Knowledge of mental health terminology and insurance processes is a plus
• Ability to handle confidential information with discretion and maintain HIPAA compliance.

About Denver Wellness Associates:

Denver Wellness Associates is a comprehensive mental health care practice dedicated to supporting individuals and families on their journey toward lasting well-being. We offer personalized psychiatric services, including medication management, therapy, genetic testing, transcranial magnetic stimulation (TMS), Spravato and ketamine-assisted treatments, and ADHD testing, delivered with compassion, collaboration, and a focus on holistic care. With a talented team serving clients across multiple Colorado locations and via telehealth, our mission is to improve access to high-quality mental health services and help every person we work with feel heard, understood, and empowered.

Denver Wellness Associates is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and supported. We believe diversity of backgrounds, experiences, and perspectives strengthens our teams and enhances the care we provide to the communities we serve.

Denver Wellness Associates is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Denver Wellness Associates is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to View email address on click.appcast.io.