Customer Quality Engineer

· Customer Advocacy: Serve as the primary point of contact for clients regarding quality issues, concerns, and feedback. · Root Cause & Troubleshooting: Apply structured problem-solving methodologies (e.g., 5-Whys, Fishbone diagrams, Six Sigma) to resolve field failures and internal defects. · Compliance & Deliverables: Oversee quality documentation and ensure alignment with regulatory requirements from QMS and specifically AS9100. · Corrective Actions: Develop, track, and implement CAPA (Corrective and Preventive Action) plans to stop defective parts from reaching the customer. · Continuous Improvement: Work with manufacturing and design teams to prevent process variations and improve overall product reliability. Ensure appropriate and timely communications of CIP (Continuous Improvement Process) programs to the customer and support effective and appropriate change management, in accordance with agreed upon customer requirements · Warranty Analysis: Monitor field warranty data, RMA (Return Merchandise Authorization) processes, and customer scorecards to mitigate financial impacts. Develop Pareto of customer complaints and set up a corrective action plan. · Customer Experience: Develop customer relationships and communication channels to improve rapid response to customer Quality technical requests. · Cross-Functional Collaboration: Relay customer feedback and usage data to product and engineering departments to prioritize system improvements, feature requests, and bug fixes. · Documentation & Reporting: Maintain a technical knowledge base (FAQs, troubleshooting steps) and compile reports detailing the nature and frequency of technical issues. · Test: Overseeing inspection and test processes to assure customer requirements · Process Robustness: Performs quality reviews of catalyst design-FMEA for compliance with stated customer requirements, specifications, and quality records Education and experience Requirements: • Education: Bachelor’s degree in Engineering (Mechanical, Industrial, or Manufacturing), Quality Management, or a closely related technical field • Experience: 3 to 6 years of experience in quality control, assurance, or manufacturing Skills: - Technical Skills: Deep understanding, statistical process control (SPC), measurement system analysis (MSA), and interpreting engineering blueprints. - Soft Skills: Exceptional written and verbal communication skills, negotiation abilities, and the capacity to lead cross-functional teams in high-pressure situations. Competitive salary and benefits package Opportunities for professional development and growth A dynamic and collaborative work environment focused on innovation and continuous improvement. Flexible PTO Paid holidays Prescription Drug Plans Retirement Savings Plan (401k): Basic Life Insurance Employee Referral Program Join our team and play a pivotal role in transforming our manufacturing processes to achieve greater efficiency and excellence. We are committed to providing a competitive and fair total compensation package for all employees. One element in our total compensation package is base pay. The starting base pay for this role is $70,000 to $80,000 per year. Individual compensation decisions are based on a number of factors, including but not limited to previous experience and skills acquired prior to joining us, cost of living in the assigned work location, assigned schedule, and salaries of similarly situated peers at the company. It is to be expected that candidates will come to us with different sets of skills and experiences and therefore will be paid at different points in the stated range. We recognize that the person(s) we select for hire may be less experienced or more experienced than the role as posted; if this is the case, any updates to available salary ranges will be communicated with candidates during the recruitment process. Knowles’ Cornell Dubilier brand is a leading designer and manufacturer of custom high-energy discharge capacitors used in a wide range of medical, military, and commercial pulsed energy applications. Equal Opportunity Statement: We prohibit pay discrimination and discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or other legally protected status. ITAR Statement: Please note that this position may require access to technical data controlled under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be U.S. persons (citizens, lawful permanent residents, or individuals granted refugee or asylee status) or have the necessary authorization to access controlled technical data. Compliance with ITAR and EAR regulations is a condition of employment. About Knowles Knowles' Cornell Dubilier brand is a leading designer and manufacturer of custom high-energy discharge capacitors used in a wide range of medical, military, and commercial pulsed energy applications. Founded in 1946 and headquartered in Itasca, Illinois, Knowles has grown into a global organization with employees spanning 11 countries. Why Join Us? Paid holidays Medical, Dental, Vision, and Prescription Drug Plans Retirement Savings Plan (401k) with employer matching Basic Life and AD&D Insurance, STD and LTD FNP (Family Nurse Practitioner) on site two days per week Employee Referral Program Competitive pay and benefits package Opportunities for professional development and growth A collaborative work environment focused on innovation and continuous improvement Equal Opportunity Statement: We prohibit pay discrimination and discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or other legally protected status. ITAR Statement: Please note that this position may require access to technical data controlled under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be U.S. persons (citizens, lawful permanent residents, or individuals granted refugee or asylee status) or have the necessary authorization to access controlled technical data. Compliance with ITAR and EAR regulations is a condition of employment. Employer Privacy Policy EEO is the Law ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service #J-18808-Ljbffr