Dairy Assistant

Job Description

Job Description

Overview

The job in a nutshell:

Natural Grocers is a growing company and we are opening stores in new communities across the western United States. The Dairy Assistant is responsible for assisting the Dairy Manager in the successful operation and profitability of the Dairy department, while focusing on world class customer service in their store.

Applications are accepted by the date below, which may be updated if the hiring timeline is extended.
08/10/2026

Responsibilities

Main Ingredients:

1. Providing World Class Customer Service as a number one priority.
2. Exemplifying integrity, responsibility, and excellence and adhering to all policies.
3. Creating an inviting, full and shoppable department.
4. Assisting the department manager in ordering for the dairy/frozen department and maintaining accurate inventory levels.
5. Assisting the department managers in managing margin, COGs and overall department profitability including minimizing shrink and maximizing effective purchasing.
6. Ensuring all in-stock products/conditions meet company standards.
7. Offering and following up on special orders.
8. Merchandising shelves, endcaps and dynamic displays.
9. Assisting in managing as well as participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
10. Assisting in training and monitoring of department personnel including assigning and following up on tasks.
11. Conducting active and passive demos.
12. Working with the department managers to address performance issues within the department.
13. Supporting store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities.
14. Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks.
15. Maintaining the safety and security of customers and employees.
16. Answering customer questions per company standards and policies, including the use of Health Supportive statements and/or statements of nutritional support.
17. Continually increasing product knowledge.
18. Using SAP and inventory management software, emailing and utilizing other IS programs as needed.
19. This position has limited Manager on Duty responsibilities but is never intended to be the overall Manager on Duty for the store.

Although this is a general outline of job responsibilities all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.

Qualifications

Recipe for Success:

1. Ability and desire to provide World Class Customer Service as a number one priority including initiating customer contact, initiating conversations about products, events and services, actively engaging customers and following through
2. Demonstrated leadership skills
3. Ability to train and develop others
4. 1 year of experience in retail experience in a grocery or retail environment preferred; natural foods background is a plus
5. 1 year of experience supervising others preferred
6. Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable
7. Ability to manage changing priorities and to stay focused with the task at hand
8. Sense of urgency in the completion of tasks
9. Excellent customer service skills
10. Highly organized with great attention to detail
11. Ability to take direction and follow through
12. Must be cashier trained and able to count currency
13. Proficient in MS Word, Excel and Outlook

This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to them by their Manager and/or other Store Support Center manager that might not be listed in this job description.