Content Manager

Lead concurrent workstreams from ideation and requirements gathering through scoping, execution, QA, launch, and post-launch monitoring. Manage project lifecycles for major product launches, seasonal campaigns, and ongoing support content refreshes across key product categories. Maintain project schedules, dependencies, and risk mitigation plans using Jira and Confluence to ensure on-time delivery. Digital Support Content Strategy & Optimization Oversee content workflows for hundreds of customer-facing digital support articles, troubleshooting guides, video assets, and interactive tools. Collaborate with content creators and designers using tools like Adobe Photoshop and Microsoft Office to ensure all assets meet Samsung brand standards. Drive publication and content maintenance within enterprise content management systems (such as Adobe Experience Manager / AEM). Identify content gaps, inaccuracies, and customer experience friction points, working proactively with subject matter experts to implement rapid fixes. Bridge communication across technical support, QA engineers, content strategists, SEO specialists, and the content strategy manager. Provide transparent project visibility through structured status reporting, milestone tracking dashboards, and proactive issue escalation. Facilitate sprint planning, stand‑ups, and retrospectives, adapting hybrid Agile/Scrum frameworks to fit content production velocity. Drive support for AI/chatbot content validation, conversational flow enhancements, and natural language search optimization. Manage self‑help and sustainability content initiatives, expanding customer empowerment through clear, accessible technical documentation. Leverage Google Analytics, SEO insights, and internal performance metrics to measure content effectiveness and recommend data‑backed optimizations. What We're Looking For Required Qualifications: Experience: 3–5 years of dedicated project management experience managing digital content, web production, technical documentation, or digital marketing initiatives. Tool Proficiency: Strong hands‑on proficiency with Jira, Confluence, Microsoft Office Suite (Excel, PowerPoint, Word), and basic image editing capabilities in Adobe Photoshop. Methodology: Practical experience applying Agile, Scrum, Waterfall, or Hybrid project management methodologies to creative and technical workflows. Cross‑Functional Leadership: Proven ability to manage multiple competing priorities, coordinate cross‑functional teams, and maintain alignment across technical and non‑technical stakeholders. Communication: Exceptional verbal and written communication skills with experience presenting project status and performance metrics to leadership. Preferred Qualifications: Prior experience with enterprise Content Management Systems (CMS), particularly Adobe Experience Manager (AEM). Working knowledge of SEO best practices, web analytics platforms (e.g., Google Analytics, Adobe Analytics), and data‑driven content optimization. Experience in the consumer electronics, telecommunications, or technology hardware sectors. Exposure to AI/ML conversational interfaces, chatbot validation, or automated customer support tools. #J-18808-Ljbffr Intelliswift