Logistics Associate, Resale

Logistics Associate

Are you a safe and skilled driver, passionate about helping others while staying physically active? Are you looking for the opportunity to grow professionally as a driver within a fun team making a difference in the community?

Our Logistics Associates are responsible for receiving and delivering items throughout the Community Action House organization. Each day, you'll assist in coordinating, receiving, delivering and moving large items (such as furniture) for the Resale Store and food donations (sometimes with pallet jacks) for the Food Club and Community Kitchen. Every day will be different, but generally your day will start in the warehouse of our Food Club, moving inventory on and off trucks. The rest of your day will be out in the community, driving to homes and picking up donations to then deliver those donations to our Resale Stores. You will also assist in light maintenance of facilities, and setup/teardown for events. We are invested in professional development, and this hire might have the opportunity to grow as a professional driver within our organization.

We are looking for a team player who is a go-getter with a positive attitude. Someone compassionate and guest-centered, and able to navigate hard conversations in the rare instance when we need to decline a donation. Our Logistics team members deliver a positive experience to our donors, guests and staff while ensuring that in-kind donations are distributed to all areas of the organization.

Responsibilities & Essential Duties

• Pickup and Delivery: Pick up and deliver items from donor homes and businesses, suppliers, and retail partners, ensuring timely deliveries and pickups. This includes moving large and heavy items by hand, in and out of delivery vehicles, residential homes, and commercial spaces using proper lifting techniques and equipment (dollies, hand trucks, ramps, etc.).
• Food Handling: Ensure food is properly handled in a food safe manner (training for this role includes ServSafe or other food handling certification).
• Loading and Unloading: Assist with the loading and unloading of stock, sometimes using equipment such as hand trucks, dollies, or pallet jacks. Ensure all items are properly secured within the vehicle to prevent damage.
• Customer Interaction: This role builds and maintains relationships with donors, volunteers and guests throughout workday interactions ensuring a positive experience.
• Safe Operation & Compliance: Safely operate Community Action House vehicles (van or box truck) in various traffic and weather conditions, adhering to all local traffic laws, company policies, and Department of Transportation regulations.
• Documentation & Reporting: Maintain accurate records of donations, mileage, fuel usage, and hours of service. Use a mobile application for routing and pickup/delivery tracking.
• Vehicle Maintenance & Inspection: Perform daily pre-trip and post-trip vehicle inspections, reporting any mechanical issues or maintenance needs to the Logistics Manager promptly. Maintain cleanliness of vehicles exterior and interior.
• Facilities Maintenance: Conduct regular inspections to identify and address maintenance needs. Complete minor repairs and maintenance including but not limited to: repairing wall damage, painting, floor maintenance. Perform regular maintenance of the grounds, including but not limited to: lawn maintenance, snow removal and salting, trash removal.
• Other duties as assigned, including but not limited to general warehouse and retail inventory duties such as sorting goods, organizing inventory, or staging products for sale.

Education & Experience

• 1+ years of relevant experience required
• No supervisory experience required
• High School Diploma required; or equivalent education or experience
• Valid driver's license in good standing
• Valid chauffeur's license (or ability to obtain)
• ServSafe Certification (or ability to obtain)
• Basic conversational Spanish proficiency desired

Position Details

Position Type: Full-time, Regular, Hourly

Overtime Status: Non-exempt

Reports To: Manager, Logistics & Facilities

Direct Reports: None

Department: Logistics & Facilities

Primary Location: Food Club & Resale Stores, plus daily travel to other Action House sites

Physical Requirements

• Continuously move about work area
• Continuously use hands/fingers to handle or feel
• Continuously reach with hands and arms
• Continuously ascend/descend (stairs/ladder/etc.)
• Continuously bend, stoop, kneel, crouch, or crawl
• Continuously use eyesight clarity/accuracy or visual perception
• Continuously read and understand written word
• Continuously drive a vehicle for work
• Frequently operate computer and general office machines
• Frequently work outside in variable weather conditions
• Frequently operate machines: Hi-Lo, Pallet Jack
• Frequently ability to push, pull, and lift up to 75 pounds
• Occasionally work in stationary position

Other Factors

• Access to consistent and reliable transportation to be able to travel between worksites when needed. Mileage reimbursements available on a biweekly basis.
• Evening hours occasionally, pre-scheduled
• Weekend hours occasionally, pre-scheduled

$19.16 - $21.07 an hour

About Community Action House

Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values.

In October 2021, we launched our new 'Food Club & Opportunity Hub' to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue.

In April 2026, we are launching our second Resale Store in Holland, MI. Our first Resale Store has proven that it can generate consistent, flexible funding that directly supports our workwhile also providing practical resources for the people we serve. A second store allows us to scale that success. It's a high-impact use of community assets: turning donated goods and volunteer engagement into reliable income, reducing our dependence on fluctuating grants and charitable contributions.

Organizational budget: $14M+ (inclusive of $7-8M of in kind support) Agency Size: 80 staff and 3,000+ annual volunteers

Our Values

Who we are. Who we aspire to be. What drives us. What unites us. > Radically Welcoming > Guest-Centered > Lead with Kindness > Curiosity-Driven > Always Improving > Collaborative by Design > Contagious Commitment > One Team

If you're excited to collaborate on our mission, grow your skills, and be part of a team that deeply cares, we'd love to hear from you.

Our Benefits

Community Action House values every team member's contribution to ensuring our neighbors have what they need to thrive, and no one faces challenges alone. We strive to attract, engage, and retain high-performing employees passionate about our cause. Our compensation program is fair and market-informed, with annual reviews to ensure competitive pay. We offer a holistic benefits package and an equity-forward approach to annual increases. Performance, tenure, and market data guide individual compensation within our structured pay grades.

We offer a comprehensive and competitive benefits package designed to support you and your family. This includes medical, dental, and vision coverage options for employees and their dependents, along with employer-paid holidays, generous paid time off, and sick leave. Our benefits also feature a 401(k) plan with company matching, as well as employer-paid short-term disability, long-term disability, and life insurance. In addition, we invest in your growth through ongoing professional development opportunities, with a strong commitment to fostering inclusion, belonging, emotional intelligence, and cultural competency in a collaborative and diverse workplace.

Applications

An application is required to be submitted through our Jobs page of our website. Interviews are conducted on a rolling basis. The application process includes phone and in-person interviews. Community