Records Coordination Specialist

Description

Are you looking for a mission-driven career?

Lifeline of Ohio coordinates and promotes organ, eye, and tissue donation across Ohio, and we are seeking a Records Coordination Specialist to join our team.
At Lifeline of Ohio, every role contributes to our mission of saving and healing lives through organ, eye, and tissue donation. Behind every donor case is a story, a family, and the opportunity to give hope to others.
We are seeking a highly organized, detail-oriented Records Coordination Specialist to support our donation process by obtaining, managing, and distributing critical donor medical records and documentation. This role serves as a vital link between hospitals, healthcare providers, funeral homes, coroners, tissue processors, and internal teams to ensure accurate and timely records management.
If you enjoy working in a mission-driven environment, thrive on organization, and take pride in accuracy and follow-through, we'd love to hear from you.
**This is a full-time, non-exempt, benefits eligible position. This role is based in-office, with the opportunity for hybrid flexibility in the future.** What You'll Do
As a Records Coordination Specialist, you will:

• Request, obtain, track, and maintain medical records and supporting documentation for organ, tissue, eye, and birth tissue donor cases.
• Coordinate with hospitals, healthcare providers, funeral homes, coroners, tissue processors, and other external partners to facilitate the retrieval and exchange of donor-related records.
• Monitor outstanding requests and proactively follow up to ensure documentation is received within established timelines.
• Organize, maintain, and distribute records in accordance with organizational policies, regulatory requirements, and partner expectations.
• Support data entry and record management activities that contribute to reporting, quality initiatives, and regulatory compliance.
• Participate in audits, process improvement projects, and compliance-related activities.
• Protect donor information by ensuring all records are handled in accordance with privacy, confidentiality, and security requirements.
• Utilize Electronic Medical Record (EMR) systems responsibly and in compliance with hospital and organizational policies.
• Assist with special projects and other responsibilities that support Lifeline of Ohio's mission.

What Makes You Successful

The ideal candidate is:

• Exceptionally organized and detail-oriented.
• Proactive in following up and tracking multiple outstanding requests.
• Comfortable navigating Electronic Medical Record (EMR) systems.
• Able to balance competing priorities while maintaining accuracy.
• A strong communicator who builds positive relationships with internal and external partners.
• Committed to maintaining confidentiality and professionalism at all times.
• Comfortable working independently while also collaborating across teams.

Requirements

Education and Experience:

Required

• High school diploma or equivalent.
• At least one year of experience in healthcare administration, medical records, health information management, or a related healthcare support role.
• Experience navigating Electronic Medical Record (EMR) systems.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong organizational, time management, and communication skills.

Preferred

• Experience with Epic or other major EMR platforms.
• Previous experience working with medical records, healthcare documentation, or compliance-related processes.
• Associate degree in Health Information Management, Healthcare Administration, or a related field.

Benefits :

• Competitive pay
• Affordable and comprehensive Medical, Dental, and Vision Plans.
• FSA, Dependent Care FSA, and HSA available. Employer contribution towards HSA account.
• Generous PTO bank available for immediate use, plus 9 holidays and 2 floating holidays of your choice
• Paid Maternity, Paternity, and Family Leave
• Free, unlimited access for you and your partner to Maven, a virtual women's & family health platform
• Company provided term life, AD&D, short and long term disability insurance coverage
• Company paid-for certifications and license renewals
• 401(k) plan with company match
• Performance Bonuses
• Organizational dedication to internal advancement and promotion opportunities

Equal Opportunity Employer: Lifeline of Ohio is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other legally protected status in employment decisions, including but not limited to recruitment, hiring, compensation, promotion, and termination. We are committed to providing a work environment free from discrimination and harassment, and we strive to foster a diverse and inclusive workplace. This commitment extends to all aspects of employment, including recruitment, selection, job assignment, training, benefits, and advancement opportunities. Lifeline of Ohio complies with all applicable federal, state, and local laws regarding equal employment opportunity.