Physical Security Systems Administrator

Tactica Solutions LLC is seeking an experienced and qualified Physical Security Systems Administrator for a Security Service contract supporting USSOUTHCOM’s collateral and SCI security programs, including administrative, personnel, physical, information, and industrial security functions within the headquarters (HQ) and throughout USSOUTHCOM’s area of responsibility (AOR). Duties and Responsibilities Operate the LENEL system and perform system administrator functions. Provide IT Tier 2 Service; assist Tier I personnel in solving basic technical problems and for investigating elevated issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues; collect information such as program name that failed, application name, or any database-related details (e.g., table name, view name, package name) or Application Programming Interface (API) names; elevate issues to next tier if unable to solve. Domain Name Service (DNS) – The contractor shall provide internal and external IPv4 primary and secondary DNS services for USSOUTHCOM security ESS network. Access Control – Operate and maintain enterprise applications and devices for network Authentication, Authorization, and Accounting (AAA), port authentication, network end‑device compliance, device profiling, and policy compliance. Log Management – Configure and maintain all network equipment for log collection and retention according to applicable policies and regulations, including services to configure, maintain, analyze, and monitor data input and output from the SIEM tools in order to accurately detect and respond to problems, outages, and security threats; provide intelligent insights that enable quick response measures to reduce the impact of incidents and proactively prevent future incidents; configure, test, fine‑tune, and maintain all rule sets within SIEM, and Contractor shall rule sets exhibit fluidity to adapt to changes within the AO Uniform environment; analyze and investigate all alerts/offences generated within SIEM daily and resolve offences upon termination of analysis/investigation; analyze fine‑tune rule sets to reduce false positives within the SIEM. Storage – Manage, update, and troubleshoot all Storage Area Network (SAN) and other storage technology devices across the USSOUTHCOM Security ESS network. Backups – Provide technical recommendations for government approval of a successful Backup Plan that supports the traditional IT backup. Virtualization – Provide services for virtualized platforms and systems which include, but are not limited to, automated system provisioning, deployment, and servicing of multiple physical and virtual enclaves. Active Directory (AD) – Provide all AD management services including, but not limited to, DNS, DHCP, group policy, and certificates. Application Operations – Perform services covering engineering, installation, and O&M of various applications and their operating environments. Systems Operations – Provide systems operations services including manual and automated processes to perform activities such as imaging, patching, application deployment, system monitoring, application monitoring, and service operations. End User Device Operations – Perform engineering, installation, and O&M services for multiple end‑user device types, including manual and automated provisioning/de‑provisioning, thin/zero client services, imaging, monitoring, patching, and application virtualization. Password Management – Engineer, install, operate, and maintain a password management system. Provide a Tier 3 IT problem solving solution and have the ability to identify, document, and resolve major problems; operate, monitor, alert, manage, maintain, install, and troubleshoot USSOUTHCOM Security ESS network infrastructure devices and services; provide services for all aspects of network management and operations, including technical support for the development of policies, procedures, implementation, technology integration, and guidance for both scheduled and unscheduled maintenance. Conduct monthly scan and identify vulnerabilities in the ESS network in accordance with all applicable DoD References and recommend corrective action to the COR. Provide daily monitoring, review, analysis and evaluation of ESS process, technology and assess and recommend upgrades as needed to maintain system viability. Apply OS patches and/or STIGs and upgrades on a regular basis, and upgrade administrative tools and utilities; configure and add new services as necessary; perform periodic performance reporting to support capacity planning; perform ongoing performance tuning, hardware upgrades, and resource optimization as required; configure CPU, memory, and disk partitions as required. Provide daily, weekly, monthly reports on system health, system accuracy, system operations, and other metrics as required by contract in maintaining the uninterrupted protection of classified information processing areas. Respond to critical ESS failures after duty hours, on holidays, or weekends as needed to maintain the integrity and accreditation/certification of DoD classified information processing areas; provide and maintain standby roster for after/off duty hours 2‑hour response. Assist with the sustainment and maintenance of all ESS and CCTV network infrastructure from base provided communication infrastructure demarcation point to all ESS and CCTV downstream devices as well as the contractor leased lines; assist in the troubleshooting of failures due to issues caused by others. Troubleshooting may require the use of a lift or similar vehicle. Integrate ESS hardware with ESS network infrastructure such as network switches, servers, fiber transfer systems, battery backup systems, and other devices as required to successfully operate the ESS. Establish a written preventative maintenance plan to maximize the operational capability of all security systems; update and submit annually. Train users on equipment operation and maintenance, generate and dispense user codes, and provide end‑user training documentation as required by contract; retain copies of documentation for one (1) year; adhere to incident reporting requirements and handling procedures as required by USSOUTHCOM regulations, and CJCSI Cyber Conditions (CYBERCON). Develop and establish a system to track maintenance agreements with Lenel, VX Rail, Quest, Solar Winds, Microsoft, NETAPP, Thales, and all other software/hardware components that support ESS. Update status on Weekly Activity Report (WAR). Provide Physical Security support, including customer service, X‑Ray machine relocation/maintenance, Autocrib relocation/maintenance, and etcetera. Research, advise, and provide recommendations/quotes for all ESS and Physical Security enhancements procurements, including all ESS components including IT hardware and software, X‑Ray machines, metal detectors, turnstiles, PED storage and other physical security enhancements; adhere to all federal, local, and USSOUTHCOM J2 Physical Security policies regarding procurements. Knowledge, Skills, And Abilities Minimum of five (5) years of relevant security IT/systems administration experience, preferably within the U.S. Department of Defense (DOD) community. Must possess a current CompTIA Security+ (SEC+) or equivalent certification. Must possess a current CISCO Certified Network Associate (CCNA) certification or equivalent. Must have an HS diploma; Bachelors degree or higher preferred. Must possess the Lenel Certified Professional (LGE-Core, LGE-Access, and LGE-Enterprise) certification or obtain within 120 days after hire. Maintain knowledge of the Federal Enterprise Architecture (FEA) and Department of Defense (DoD) Enterprise Architecture framework (e.g., SIPR, NIPR and Joint Worldwide Intelligence Communications Systems (JWICS) networks), and the Information Technology (IT)/Cybersecurity rules and regulatory authorities to develop and implement policies and planning concepts, and project management methods. Maintain knowledge of governing laws, regulations, precedents, and directives governing DoD security programs (e.g., information, personnel, physical, industrial, etc.). Possess general knowledge and perspective of the operational, procedural, and technical standards that achieve interoperability with other non‑DoD Federal Government agencies. Maintain proficiency using basic Microsoft Office software applications (e.g., Word, PowerPoint, Excel, and Access). Must have an active TS/SCI security clearance. Job Location Doral, Florida Physical Requirements Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weight up to thirty (30) pounds as necessary. Tactica Solutions LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all-encompassing. Position functions and qualifications may vary depending on business needs. Tactica Solutions LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics. Salary range: $110,000.00 – $130,000.00 per year. #J-18808-Ljbffr Tactica Solutions, LLC