Service Consultant

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WECU is seeking a Service Consultant (Teller) to join our Flex Employees team located in Bellingham, WA. This individual will strive to make a meaningful difference in member's lives as defined by WECU's mission and vision. This position is responsible for processing a wide variety of member transactions, while consistently referring members for other financial services.

RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Service Expectations

• Contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally, with warmth, courtesy, and respect.
• Makes a personal effort to make members feel they belong and are important to the credit union.
• Effectively interviews members to identify needs; proactively explains and refers available financial products and services to strengthen the member relationship.
• Performs other member service functions as needed and assists others to complete tasks and work assignments.

Service Activities

Processes a wide variety of transactions including:

• Deposits to savings and checking accounts.
• Disburses cash or check withdrawals.
• Transfers funds between accounts.
• Issues money orders, cashier's checks, and Visa cash advances.
• Purchases/exchanges foreign currency and drafts.
• Processes loan payments.
• Processes wire transactions.
• Safe Deposit Box entry.
• Processes mail and night drop deposits.
• Maintains accounts through address changes, ordering checks, and issuing debit cards.
• Refers WECU financial products and services to ensure member satisfaction.
• Assists in sales and service efforts for Retail, Home Loan Center, and Business Banking.
• May occasionally be required to work at other branches or in other departments.

QUALIFICATIONS:

• High school diploma or general education degree (GED) required.
• Related experience and/or training in a similar role at a financial institution preferred, 1 year customer facing experience in a retail environment may be accepted instead.
• Customer service with cash handling experience preferred.
• Spanish fluency is a plus

NOTE: s are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job.

COMPENSATION:

The salary range for this position is from $19.00 to $26.19 per hour.

WECU provides a comprehensive benefits package that includes medical, dental, and vision benefits with premiums for employee coverage paid in full, 401(k) retirement plan with an 8% annual contribution from WECU, bonus plan, two or more weeks of vacation, up to 11 paid holidays, paid life and disability insurance, annual wellness benefit, loan discounts, professional development, and much more.

ABOUT WECU:

WECU is a not-for-profit financial cooperative where members are encouraged to save and borrow responsibly at fair and competitive rates. Headquartered in Bellingham, WA, WECU has over 130,000 members and over $2.3 billion in assets.

It is WECU's mission to make a meaningful difference in the lives of our members. We strive to treat both members and staff with honesty and integrity and to be a socially responsible part of our community. WECU also endeavors to be an employer of choice.

WECU is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace. We make employment decisions based on merit and qualifications and seek to have the best qualified person in every job. WECU policy prohibits discrimination based on race, color, religion, creed, sex, gender, sexual orientation, gender identity, marital status, age, national origin, or ancestry, physical or mental disability, veteran status, genetic characteristics or information, or any other consideration made unlawful by federal, state, or local laws.