Front Desk Associate

ArtHaus Front Desk Associate

About ArtHaus Works & ArtHaus Properties

ArtHaus Works is an innovative member community bringing together creative offices, artist studios, and maker spaces under one roof. ArtHaus Properties is the property management arm, overseeing residential and mixed-use assets. This role supports front desk operations across both entities, serving as a centralized point of contact for members, tenants, residents, and guests.

Role Summary

This role is designed for integrated operational and light property management support. This position manages daily interactions, supports basic accounting and leasing functions, and ensures smooth building operations across both ArtHaus Works and ArtHaus Properties.

Key Responsibilities

ArtHaus Properties (Residential / Property Management Support)

Resident Experience & Front Desk Support

Greet residents, answer calls, and handle customer service requests

Respond to resident inquiries and escalate issues as needed

Property Management & Accounting Support

Review resident ledgers and answer basic billing questions

Process rent payments (checks) and ensure accurate posting

Prepare move-out statements with manager oversight

Generate 3-day notices with manager review and approval

Systems & Work Order Management

Manage and complete tasks in EliseAI

Create and close work orders in HappyCo in accordance with SOPs

Access & Facilities Support

Assist with smart lock troubleshooting and key/access management

Coordinate key drop-offs and access logistics as needed

Resident Relations & Communications

Support resident conflict resolution and escalate when appropriate

Create flyers and basic communications for residents

ArtHaus Works (Commercial / Member Community)

Front Desk & Member Experience

Serve as the first point of contact for members, guests, vendors, and tours

Greet and check in guests, and direct inquiries appropriately

Answer and route phone calls with standardized message intake (name, phone, building/unit, issue)

Respond to inquiries and escalate issues per established protocols

Maintain a clean, organized, and professional front desk environment

Operations & Administrative Support

Enter and track member requests in CRM/Yardi to ensure proper documentation and follow-up

Assist Leasing Manager with onboarding of ArtHaus Works members (move-in readiness, welcome materials, access coordination)

Coordinate key/access management and member support needs

Perform scanning, filing, document processing, and general administrative tasks

Assist with mail handling and light mail campaigns

Building & Daily Operations

Assist in Creating, track, and close work orders in Yardi in accordance with SOPs

Guide members on portals, payments, and building procedures

Conduct daily walkthroughs to ensure cleanliness and presentation of common areas and conference rooms

Execute opening and closing procedures per established checklists

Coordinate meeting support, including lunch setup for executive and internal meetings

ArtHaus Works and ArtHaus Properties Events & Community Support

Assist in planning and execution of ArtHaus Works and ArtHaus Living events

Draft and send event invitations and assist in tracking RSVPs

Coordinate event logistics including vendor management, materials preparation, and space setup

Provide on-site event support including check-in and guest experience - could be after normal working hours

Handle event setup, breakdown, and resetting of spaces

Qualifications

Front Desk or Customer Facing Experience

13 years property management or customer-facing experience

Basic understanding of resident ledgers, rent collection, and billing processes

Strong communication, organization, and multitasking skills

Ability to work in a fast-paced environment with shifting priorities

Proficiency in Microsoft Office and Google Workspace

Ability to quickly learn systems such as Yardi and EliseAI

Spanish language skills a plus

Demonstrates professionalism, reliability, accountability, and strong work ethic

Who Were Looking For

You are a high energy individual with very strong interpersonal skills and knack for tackling problems head on. You are able to pivot quickly and handle multiple responsibilities simultaneously without missing a beat. If you would like to provide a top notch experience for our ArtHaus Members, residents, and guests while picking up some experience in Real Estate Operations, then this opportunity is for you!