Installation Manager - Hayward, CA

Closet World Installation ManagerCome experience a high-energy, fast-paced environment that is both competitive and rewarding! Learn about our industry and soar with the support of a great team! We are looking for the best and brightest to join our company. If you are highly organized, possess great follow and follow through skills and have a passion to lead projects while driving the highest level of service, Closet World is the place for you!Key Responsibilities:Provides daily support to installation personnelSchedules jobs and services in an effort to maximize install value potentialProvides training, coaching, counseling and encouragement to installation teamLeadership and coordination of 5-7 installation personnel and fleet vans which are loaded and deployed daily to residential locationsManages all aspects of installation department including managing and leading installers and installer assistants (helpers)Manages initial material load and accuracy, van deployment and arrival, complete installation, deposit collection, and ultimate customer satisfaction.Schedules and manages each installation and service project from start to finishInteracts with customers, designers and the production departmentPlaces a high emphases on a high level of customer service and accounts receivablesTravels occasionally off-site to perform client surveysCommunicates management directives to field staff to ensure complianceFollows up on customer satisfaction issues and drives resolution striving for 100% customer satisfactionQualifications (Knowledge/Skills/Abilities/Experience):3-5 years experience in a consumer installation environment is highly desiredMinimum of two years supervisory experienceExcellent conflict resolution skillsSkillful management ability to manage and develop peopleAbility to communicate with staff at all levels of the organizationMust be able to demonstrate superior customer service skills from prior work experiencesExceptional organizational, analytical, interpersonal and written/oral communication skillsAbility to manage staff, responsibilities and priorities in a fast paced environmentBenefits / Perks:We believe every employee should be recognized and rewarded fairly for a job well done! We offer growth potential for motivated individuals, competitive compensation, and full benefits including medical, prescription drug, vision and dental care. Your financial well-being will be supported through our 401(k) retirement investment plan. Furthermore, we offer a challenging but fun work environment with a group of dedicated and passionate employees. Our employee benefits package includes the following:MedicalDentalVision401(k) RetirementPaid Vacation TimePaid HolidaysLife InsuranceWhy work here? "Our brand name is everywhere and helping others get organized improves the quality of their lives. Customers love our product!"