Customer Care Manager

Overview Want to Help People Move Forward? Join Serenity. Looking for work that feels meaningful but doesn't require a specialized background? At Serenity, we’re building a team focused on creating supportive experiences that help people feel encouraged, confident, and empowered in their personal growth. Customer Care Coach Role We’re hiring Customer Care Coaches who enjoy connecting with others and creating positive, supportive environments. No specialized background required — we’ll train you. Bring the attitude and experience; we’ll provide the training. Requirements: 2+ years of professional work experience, a strong work ethic, and a passion for helping people feel heard and supported. What You’ll Do As a Customer Care Coach In this role, you’ll work closely with individuals participating in structured sessions designed to support personal progress and well‑being. Your day-to-day may include: Working one‑on‑one with individuals throughout the day Guiding participants through scheduled sessions using specialized program tools and technology (training provided) Helping individuals stay motivated and engaged through simple practices like journaling, gratitude exercises, goal setting, and habit building Preparing daily plans to help participants get the most value from each session Tracking progress and updating internal records so the team stays aligned Creating a calm, welcoming environment where people feel comfortable and supported What You Need 2+ years of full-time professional experience demonstrating reliability and strong work ethic Strong interpersonal skills with a naturally positive, people‑focused attitude Clear communication skills both in person and in writing Ability to remain calm and supportive in fast‑paced environments Willingness to learn, grow, and accept feedback Authorization to work in the United States Why People Love Working at Serenity Meaningful Work: Help people make positive progress and feel supported along the way. Career Growth: Strong advancement opportunities as the company continues to expand. Competitive Pay Great Benefits: 90% employer‑paid medical, dental, and vision coverage 10 PTO days (15 after the first year) + 10 paid holidays each year 401(k) retirement program Who We Are Serenity is a growing organization focused on helping individuals move forward in meaningful ways. Our team combines innovative tools, structured programs, and a people‑first mindset to create experiences that truly make a difference. By blending technology with personalized support, we help individuals build confidence, develop positive habits, and achieve lasting progress. Serenity is an equal opportunity employer. Employment is contingent upon successful completion of background checks and drug screening. In accordance with Colorado’s Equal Pay for Equal Work Act this position pay ranges $25-$26.50 hourly. #J-18808-Ljbffr