Implementation Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Implementation Manager based in United States. This role leads the successful implementation of a healthcare technology solution for new provider practices and organizations. You’ll own the customer relationship from project kickoff through go-live and transition into steady-state operations. The position combines customer leadership, technical project management, healthcare technology, and cross-functional coordination. You’ll manage multiple implementations simultaneously, keeping stakeholders aligned on scope, timelines, risks, and quality. You’ll work closely with account management, product, engineering, support, providers, office managers, and clinical leaders. Beyond individual launches, you’ll help improve implementation processes, tools, and playbooks to accelerate future deployments. This is a remote-first opportunity for a highly organized, technically fluent, and customer-focused implementation professional. Accountabilities - Own the customer relationship throughout implementation, serving as the primary point of contact from kickoff through go-live and post-launch stabilization. - Lead detailed project plans for multiple concurrent, multi-step implementations, maintaining alignment across internal teams and customer stakeholders on scope, timelines, deliverables, and status. - Coordinate closely with account management, support, product, and engineering to manage handoffs, remove blockers, and maintain implementation momentum. - Take ownership of launch outcomes by identifying risks early, coordinating resolutions, managing scope, and ensuring projects meet established timelines and quality expectations.

- Apply technical judgment to identify and troubleshoot potential integration challenges, working with product and engineering teams to support successful integrations and launches. - Build trusted relationships with providers, office managers, clinical leaders, and other customer stakeholders through clear, proactive, and responsive communication. - Represent the customer internally by capturing implementation feedback, identifying recurring pain points, and sharing insights with product, engineering, and support teams. - Continuously improve implementation processes by refining playbooks, templates, workflows, tooling, and handoffs to reduce time-to-launch and improve customer satisfaction. - Establish strong implementation practices during the first months in the role, progressing from shadowing active projects to independently managing multiple customer launches. - Drive measurable improvements to the implementation function by identifying friction points and leading process changes through adoption. Requirements - 5–8 years of experience leading technical product implementations in a customer-facing environment, with a demonstrated record of delivering high-quality launches on schedule. - Experience managing multiple customer implementations concurrently rather than sequentially. - 2+ years of experience implementing healthcare technology directly with provider practices, ideally involving standard EHR integrations. - Strong customer-facing skills, with the ability to quickly establish trust with providers, office managers, clinical leaders, and other stakeholders. - Expert-level project management capabilities, including planning, tracking, risk management, stakeholder coordination, escalation management, and driving accountability without direct authority. - Strong technical judgment and the ability to identify potential integration issues, technical dependencies, and project scope risks. - Working knowledge of clinical data and healthcare technology environments, with the ability to collaborate effectively with technical and non-technical teams.