Customer Experience Specialist

What To Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world’s transition to sustainable energy to life. In this role, you will guide customers through every step of their Tesla journey—from the moment they step into a showroom to the exciting day they take delivery of their vehicle. We’ve created one of the most innovative products on the planet, and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking. What You'll Do Engage walk-in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome. Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase—building a complete and personalized customer profile. Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests. Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle. Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers. Provide the highest level of customer service to all current and future owners. Perform additional tasks as assigned to meet business needs. What You'll Bring 1+ years of customer service and/or sales experience with a proven track record to meet and exceed goals. Passionate about the Tesla Mission and our innovations in the personal transportation industry; keep up with EV industry trends and local incentives. Ability to understand and convey business issues and technical concepts. Strong sense of team mentality and reliability. Strong communication skills and attention to detail; highly organized with excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools. Ability to work evening hours, weekends, and holidays in a retail environment. Valid driver’s license required. For roles working in CA, CO, HI, ID, MD, MS, NV, NC, PA, TN, UT, VA, DC: a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles is required to engage in sales activities. For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: a Notary license is preferred; Tesla will provide assistance with obtaining one if necessary. Benefits Medical plans with $0 payroll deduction. Family-building, fertility, adoption and surrogacy benefits. Dental (including orthodontic coverage) and vision plans with $0 paycheck contribution. Company-paid Health Savings Account (HSA) contribution when enrolled in the High-Deductible medical plan with HSA. Healthcare and Dependent Care Flexible Spending Accounts (FSA). 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits. Company-paid Basic Life, AD&D. Short-term and long-term disability insurance (90-day waiting period). Employee Assistance Program. Sick and vacation time (flex time for salary positions, accrued hours for hourly positions) and paid holidays. Back-up childcare and parenting support resources. Voluntary benefits including critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance. Weight Loss and Tobacco Cessation Programs. Tesla Babies program. Commuter benefits. Employee discounts and perks program. #J-18808-Ljbffr