Veterinary Receptionist / Customer Service Representative - Deer-Grove Veterinary Clinic

Veterinary Receptionist / Customer Service Representative - Deer-Grove Veterinary Clinic

Deer-Grove Veterinary Clinic - Cottage Grove, Wisconsin

Join Our Team!

Are you passionate about helping people and their pets? We're looking for a friendly, organized, and customer-focused Customer Service Representative (CSR) to be the welcoming face of our veterinary hospital. In this role, you'll create exceptional client experiences, coordinate appointments, and help ensure our patients receive compassionate, efficient care.

If you enjoy working in a fast-paced environment, love building relationships, and thrive on providing outstanding service, we'd love to meet you.

What You'll Do

As a Customer Service Representative, you will:

• Welcome clients and their pets with warmth and professionalism.
• Schedule appointments and follow-up visits while helping maintain an efficient hospital schedule.
• Answer phones, respond to client inquiries, and direct medical questions to the appropriate veterinary team members.
• Gather patient history, requested services, and other important information using our practice management software.
• Guide clients through the check-in and check-out process, providing invoices, discharge instructions, and educational resources.
• Educate pet owners about preventive care, hospital services, products, and wellness recommendations.
• Dispense prescription items as directed by veterinarians and assist with retail product sales.
• Process client payments and maintain accurate daily cash drawer reconciliation.
• Address client concerns with professionalism and empathy, working to resolve issues promptly.
• Support a collaborative team environment focused on providing compassionate, high-quality veterinary care.
• Follow hospital policies, quality standards, and safety procedures.
• Assist with additional projects and responsibilities as needed.

What We're Looking For

Required Qualifications

• High school diploma or GED.
• Excellent customer service and communication skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Comfortable using computers and Microsoft Office applications.
• Strong attention to detail and accuracy.
• Ability to remain professional, compassionate, and calm during busy or emotionally sensitive situations.

Preferred Qualifications

• One or more years of customer service or retail experience.
• Previous experience working in a medical or veterinary setting.
• Familiarity with basic medical terminology.

What Makes You Successful

We're looking for someone who:

• Enjoys building relationships with clients and their pets.
• Communicates clearly and listens actively.
• Works well independently while contributing to a collaborative team.
• Adapts quickly to changing priorities and frequent interruptions.
• Takes initiative and provides exceptional customer service with every interaction.
• Shares our commitment to respect, learning, doing the right thing, delivering WOW service, and having fun.

Physical Requirements

This position requires:

• Standing and walking for extended periods.
• Frequent computer use.
• Bending, reaching, grasping, and repetitive hand movements.
• Lifting up to 30 pounds independently and up to 50 pounds with assistance.
• Exposure to pet dander, animal waste, cleaning and disinfecting products, and moderate noise levels.
• Availability to work a flexible schedule, including evenings and weekends.

Why Join Us?

Our team is committed to creating a positive experience for every client, every pet, and every team member. We value collaboration, compassion, continuous learning, and outstanding service. If you're looking for an opportunity to make a meaningful impact while working with a supportive veterinary team, we'd love to hear from you.

Apply today and help us provide exceptional care for pets and the people who love them.